I lived in the Jackson area for over 20 years and recently moved home to Louisiana. This was my first time back to visit my son. I had always wanted to see the Jackson Hilton; it was a real landmark to me. I as very excited to check in, but I was immediately disappointed. Staff was friendly and knowledgeable; however, from the lobby to the rooms, the whole place was dark and gloomy, with the ugliest carpet I have ever seen. The facilities were not maintained properly: lights were out, tv and refrigerators didn't work properly, fixtures and furnishings were old and worn. Parking was atrocious. The whole place could do with a good cleaning, refurbishing, and a good coat of paint and new wallpaper. And please get rid of the carpet. As far as the restaurant is concerned, the wait staff did the best they could but service was terrible because we had to wait 10-15 minutes to be waited on (the second morning; the first morning, they didn't even acknowledge our existence.) Management of this Hilton must be improved if you intend to remain an important landmark in Jackson.