Stayed for 5 nights, of the 5 nights for 4 of them the elevator was not in service. The outdoor hot tub was broken, the sauna was out of service, the ice machine on our floor was broken. Room service only comes Monday, Wednesday and Saturday. However, they didnt even come Saturday, and didnt even change the bedding when they came on Monday. Overall, highly disappointed with the stay. The only thing the staff was willing to reimburse for was the resort fee due to lack of room service. Will revisit Jackson but will definitely not stay here again.