I had a terrible stay. I requested a refund and asked to be contacted. I was told to go to the Hilton website to get services and issue a complaint. I did as I was told I issue my complaint. I reached out to the general manager by the name of Sarah Gabbard and she advised that once she received my complaint she would assist in my refund. This took place on November 30. I have emailed her several times with no response back and no refund nor resolution. I was unable to rest. The heater in my room was defective and made a loud roaring noise. When I tried to contact the front desk and go to the front desk to get moved to a different room, no one was available. I was then told I could get a refund, but the delay is because I booked through a third-party vendor. Well, I advised that when I tried to book my room through the website with Hilton the system kept shutting down, and when I tried to call the hotel, no one answered. overall, this was a horrible experience and as of today, I still don’t have a refund or any resolution.