We stayed for 2 nights the weekend before Christmas. My younger kids and their cousins were excited to swim. Upon arrival, I was told the pool was closed. Why wasn't I notified? They said the manager didn't notify any of the guests. The front desk clerk was nice, but was frustrated, likely not the first unhappy customer. I asked if they had worked with a nearby hotel to allow guests to use their pool. They said, no. I had stayed at hotels that did this before and their effort was appreciated. I was unhappy and asked if there's some sort of discount or something. They said the manager would contact me to discuss. I never heard from the manager. The pool was still closed when we left.
We spent $60 someplace else so the kids could swim...not good when already travelling over the holidays.
Customer Notification? NO, by choice
Alternate Accommodation? NO, by choice
Discount or Anything else? NO, by choice
Another frustrating thing was the wifi. They are part of Hilton now and require a membership to use the wifi. Initially, it is free, but it was a pain to setup...especially on more than one device. Also, if you plan to stay in Hiltons or Hamptons much, wifi likely won't be free.
The room was ok. Having stayed at Hamptons before, I recall the rooms much nicer and in better condition. We made the best of it and at least had a place to sleep.
I will likely steer clear of Hiltons and Hamptons going forward unless something changes.