The room design was bad as you would need to pass through the door to grab the towel. The gym was off early at night. Tissue was not refilled.
The room was clean and at good location. Breakfast was ok.
Been to Hanoi almost 25 times. Nice rooms but the lobby is terrible and only one of the staff really cares. Gym is a terrible design and bad equipment, the sauna is completely ignored and no staff….i will not stay again, pay a little extra and stay and Lotte.