This is a special place with excellent service. The private onsen was wonderful! The room/cabin was so comfortable, clean, spacious, well stocked, excellent products, safe, and private. The first dinner menu was one of the best Kaiseki experiences. The chef is talented! The second menu was good- but a step away from the first. My only recommendation would be to include non-alcoholic beverages with the included meals. These were available at an additional cost which is not consistent with the luxury and exclusivity of this property. Would highly recommend this property for anyone wanting a few days of quiet luxury, an onsen experience and peaceful beautiful outdoor surroundings.
LaDonna
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Motonori
2025 年 2 月 24 日
Motonori
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Jay
2025 年 2 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Jay
於 2025 年 2 月住了 2 晚
10/10 有夠讚
??
2025 年 2 月 3 日
??
於 2025 年 1 月住了 1 晚
10/10 有夠讚
lorenzo
2024 年 12 月 31 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
lorenzo
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Vincent
2024 年 12 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Vincent
於 2024 年 12 月住了 3 晚
10/10 有夠讚
晶敏
2024 年 12 月 8 日
喜歡:整潔度、員工素質和住宿環境和硬體
晶敏
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Michael
2024 年 11 月 10 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent and unique property
Amazing property. Peaceful and quiet, away from the hustle and bustle of downtown Hakone. Felt like we were the only ones for miles. 1st class service by the staff.
Michael
於 2024 年 11 月住了 2 晚
4/10 不太好
Kevin
情侶出遊
2024 年 11 月 3 日
喜歡:員工素質
不喜歡:整潔度
I would skip this retreat if you are looking for a nice Onsen. Our cabin was not properly cleaned, where we saw visible dust, cobwebs, and a giant spider! The view from our cabin was not like the gorgeous pictures on their listing. We were quite disappointed overall, especially with what we paid.
Kevin
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Andrew
情侶出遊
2024 年 10 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed in a ryokan with a private onsen with kaiseki meal package and had a great time.
Staff was attentive and helped transport you around the facility via golf cart at request - this helped immensely with luggage transportation up and down the hillside that the property sits on.
The kaiseki meals were well prepared and the staff spoke some English.
Andrew
於 2024 年 10 月住了 2 晚
10/10 有夠讚
Mellani
2024 年 10 月 11 日
Mellani
於 2024 年 10 月住了 2 晚
10/10 有夠讚
Elizabeth
情侶出遊
2024 年 10 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hakone Retreat is a gorgeous getaway with a wonderful staff that is always available to assist you. We stayed in one of the private onsen villas, room 3, and it was absolutely everything we could dream of. The hours of operation for the entire property take a little getting used to (the cafe, the lounge and woodside restaurant) but we figured it our and had a fantastic, relaxing time.
Elizabeth
於 2024 年 9 月住了 2 晚
2/10 很糟糕
Spencer
2024 年 10 月 6 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Spencer
於 2024 年 10 月住了 2 晚
10/10 有夠讚
Ko
2024 年 10 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Ko
於 2024 年 10 月住了 1 晚
10/10 有夠讚
Sang Yong
家庭旅遊
2024 年 9 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sang Yong
於 2024 年 9 月住了 1 晚
10/10 有夠讚
Marlon
情侶出遊
2024 年 9 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our room was beautiful, we even had a piano inside. Our bed had a really nice view of the little garden, where the open air onsen was located. The onsen was clean and it was so nice to sit in the warm water and take in the serene beauty of the place. The staff was really nice and took us by car to our room and to the busstop, they even wanted to take us to the restaurant, but we decided to walk. The breakfast was a gorgeous japanese style breakfast, which we got in our own separate room in the restaurant.
All in all, would definitely recommend.