The rooms are too small for even a couple & a child but otherwise, spotlessly clean. Overall hospitality needs an uplift as I found the staff a little 'crude'. The warmth that we are used to in the Indian hospitality industry was nowhere to be seen but functional for sure.
Aiyappa
於 2024 年 1 月住了 1 晚
8/10 不錯哦
Pramjeet
2023年10月12日
喜歡:整潔度、員工素質和住宿環境和硬體
Very Good Property & looking forward to visit again
Pramjeet
於 2023 年 9 月住了 2 晚
10/10 有夠讚
Sandeep
2023年9月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice property and location
Sandeep
於 2023 年 9 月住了 1 晚
2/10 很糟糕
sagar
2022年1月27日
不喜歡:整潔度、員工素質和客房舒適度
nightmare
we had a terrible stay, once we checked in we were allotted a basic room with no window or balcony, we had booked a room with mountain view. it was a very very basic room, the bathroom was flooded we noted it to manager the manager promised to switch our room next day as he said they were booked for that day. we had done the reservations 6 months prior though where allotted a shady room on time of arrival.
sagar
於 2022 年 1 月住了 2 晚
10/10 有夠讚
Mohammad Jahangir
2022年1月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best experience
Mohammad Jahangir
於 2022 年 1 月住了 1 晚
8/10 不錯哦
Videet
家庭旅遊
2021年10月20日
喜歡:整潔度和員工素質
Videet
於 2021 年 10 月住了 2 晚
10/10 有夠讚
Sundeep
情侶出遊
2021年10月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The food spread was impressive
Sundeep
於 2021 年 10 月住了 2 晚
8/10 不錯哦
Dr.Khalid
2021年9月24日
喜歡:員工素質和設施服務
Dr.Khalid
於 2021 年 9 月住了 1 晚
10/10 有夠讚
Sakshi
團體旅遊
2021年1月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Happy with our stay
Staff was absolutely lovely. Room was nice and cozy. Hated the bathroom. Our friends had a nicer bathroom though. Property is stunning and staff was super helpful.
Sakshi
於 2020 年 12 月住了 2 晚
6/10 一般般
Alex
2019年1月3日
喜歡:員工素質
不喜歡:住宿環境和硬體
The place and cute and rustic, but there was no wifi, water leaks, construction banging until late and the rooms themselves can use a lot more renovating. Definitely feels more like a 2.5 star resort. But the staff was nice and attentive.
Alex
於 2018 年 12 月住了 2 晚
8/10 不錯哦
Taher
2018年5月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
We had a fabulous time at this Heritage property! Quaint rooms,scrumptious food specially the Wazwaan dishes.
Taher
於 2018 年 5 月住了 1 晚
10/10 有夠讚
Manoj Raju
2018年4月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Super
Manoj Raju
8/10 不錯哦
Bharat
2018年4月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Food could have been better.
Bharat
10/10 有夠讚
Hazel,Australia
2016年7月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Charming, caring hotel with friendly staff
A very comfortable stay with accommodating and caring staff. We stayed in Gulmarg in July during a period of political instability that restricted movement and travel within Kashmir. The staff gladly put us up for an extra night and ensured we were well fed and cared for. Only suggestion is to upgrade bathrooms as they were a little worn out.
Hazel
8/10 不錯哦
Kamlesh,Delhi
2015年5月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experie
This was a wonderful experience.
Kamlesh
10/10 有夠讚
真實旅客
2014年9月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bukhatir and javed provided outstanding service
真實旅客
4/10 不太好
Mehmood,Mumbai
2014年3月27日
喜歡:整潔度
不喜歡:員工素質和客房舒適度
Not a pleasant winter experience
The minimum expectation from a hotel in freezing place is a cozy room with proper heating but I was highly disappointed. The room I was offered was large suite room and was very cold from the time we arrived at about 2:30 pm. I requested for proper heating as there was single blower and I was told the central heating system will start in 15 - 20 mins which never started till about 6:00 pm. We were a family of 2 adults and 2 kids and had to limit out selves on the double bed to keep us warm through a electric blanket. Even during night the the heating was not sufficient and the extra bed did not have the electric blanket. I requested to provide either an extra electric blanket or extra blower and both request were refused. I caught cold during night and had to cancel my visit to Gandola next morning.
We were not offered a welcome drink on arrival and I thought they may not have a concept for it. The next day when we were waiting for our driver I noted that some new guests were being offered welcome drinks so I told them that I was not offered a welcome drink and they served us a complementary kawa.
Only one pleasant experience I can recollect is at the reception the manager offered his personal phone to make an international phone call and I sincerely appreciate his help.