Location and service was great, but many desk workers only spoke Spanish. Being very close to the Malecon area and tourist attractions was convenient and safe.
The condition of the hotel needs updating. There was a full time handy man and he seemed to be working on projects daily, but the hotel seemed 2.5 stars at most.
The lobby area was small and had limited amenities, just water and instant coffee. Hotel wi-fi was spotty and inconsistent.
The bedroom was spacious enough for three beds, but the bathroom was tiny. A small sink, toilet and shower only. Not like the pics -- probably the suite bathroom is in the photos. The shower was very narrow and had poor water flow. The complimentary shampoo was sample sizes of head and shoulders for men. Seriously.
One of our rooms had a fridge but the other did not. The one without a fridge had a dresser. It was air conditioned which is not standard in Ecuador, so a plus. No coffee maker or iron in the room. Hotel provided a bottle of water each day.
The stay included breakfast was delicious, but served cafeteria tray style. Take some of everything since there are no seconds, and you may not know which dishes you will like unless you're a native.
Again, the location and service was great, but it is not a 3.5 star hotel.