We stayed here for one night on an extended trip. We arrived after hours, but made sure to contact the hotel to get after-hours check-in instructions. The instructions we received were very vague and not helpful. There was confusion on what building we were staying in - the reservation was under Grund guesthouse. However, when we arrived, this building was “closed” as indicated with a sign on the door. There was a person inside this building who only spoke polish and was unable to provide instructions. A family who arrived at a similar time also had difficulty with check in and went to the wrong building as well. We called the after hours help line - the lady was rude and short with us. She first stated we had the wrong room and instructed us to try different rooms on the property (which resulted in us walking in on a family). After several phone calls, we finally found the correct building and room number. The building and accommodations were nice. However, all the rooms open into the kitchen and eating area which resulted in an unintentional 6am wake-up call. The entire experience was very frustrating.