We had a confirmed booking, but just before arrival, the hotel suddenly cancelled our reservation via message. After several messages back and forth, they offered us another room. But when we arrived and opened the door, we were shocked to find the room already occupied!
We ended up sleeping in our car with two young kids – absolutely unacceptable and completely unprofessional. No proper communication, no responsibility, and no help from the staff.
Would never recommend this place to anyone.