The hotel was very different from what is shown in the pictures. I understand that you can’t always fully trust photos, but what I saw didn’t match the advertisement at all. Maybe the photos were taken when the hotel was at its best, but they should update them to reflect its current state.
Although the staff was very friendly, I felt lost upon arrival. I didn’t receive enough information, and they didn’t even ask for an ID or to fill out any forms, which I found odd. I’m used to other hotels requesting more information at check-in for security reasons.
During my stay, they didn’t clean the room for two days. When I asked about it, they gave me a sheet I had never seen before explaining that you had to pay an extra $30 for cleaning service and notify them every time you left. This procedure was not explained to me beforehand.
The beds were a bit hard, but acceptable for a night’s sleep. However, the food was disappointing. On a scale of 1 to 10, I would give it a 4. The coffee in the morning tasted strongly of burnt milk.
The hotel is far from the city, which makes access difficult without a vehicle. The one good thing is that it’s close to Wet'n'Wild park and Warner Bros. Movie World.