I booked this for my family of four for days based on reviews but I am happy and will not come back again. On the day of check in, the lady at the reception was on the phone talking to someone, she didn’t even greet me and I was waiting for about five minutes until she finishes her call and got my keys. The unit is spacious but dusty everywhere. For four days and four persons they provided only four bath towels, no hand or face towels. We have brought all our toiletries so that’s not problem to us but everything else was provided very minimum and need to buy if we need more. I have stayed in some roadside motels and they had better facilities & amenities.
Selvaraj
於 2024 年 11 月住了 4 晚
6/10 一般般
Elizabeth
2024年11月19日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
The hotel is on the esplanade close to reasonably priced restaurants and an excellent fish and chip shop ,which feeds the pelicans every afternoon at 1:30
We had a terrible "pub" meals roast of the day lamb was poor ,huge amount of chunks of meat almost inedible
The main problem for me was I have a walker and there are no ramps except through the pub dining room or through the car park to access the outside.The lady at reception was quite aggressive when I mentioned it ... not the hotel's responsibility to have a ramp.
When we arrived there were poor directions as to facilities eg how to work fans,and we were not supplied with sufficient dishwasher powder or garbage bags.
Elizabeth
於 2024 年 11 月住了 7 晚
8/10 不錯哦
Michael
情侶出遊
2024年11月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice views
Comfortable amenities
Michael
於 2024 年 11 月住了 2 晚
6/10 一般般
Michelle
情侶出遊
2024年8月3日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
The beds were too hard for us, bedroom was cold.The area of the room was very spacious for the wheelchair and wheelie walker for my husband.
Michelle
於 2024 年 7 月住了 3 晚
10/10 有夠讚
Ross
情侶出遊
2024年8月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great to sitar at
Ross
於 2024 年 7 月住了 5 晚
8/10 不錯哦
Elizabeth
親子旅遊
2024年7月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location was perfect and the staff friendly. It has great breakfast/dining options all close by and walking distance. My only feedback there was no quilt on the beds and the thin blankets provided was not ample especially in winter time. Otherwise everything was excellent!
Elizabeth
於 2024 年 7 月住了 6 晚
8/10 不錯哦
Kirsten
2024年7月22日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Room and facilities good. Customer service is terrible- from calling to advise late arrival, after hours gentleman, extremely rude. Service at check out was awful - too busy on the phone to acknowledge me standing there. I was the only one there. Won’t be going back
Kirsten
於 2024 年 7 月住了 3 晚
10/10 有夠讚
XUEFENG
家庭旅遊
2024年7月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
nice place to stay
good place with wonderful view. want to come again!
XUEFENG
於 2024 年 6 月住了 2 晚
8/10 不錯哦
David,Upper Coomera
2024年6月30日
喜歡:整潔度、員工素質和設施服務
What a great location. Apartments are amazing!! A little bit tired and needing some TLC but overall nice and would return as soon as i have the chance!
David
於 2024 年 6 月住了 3 晚
10/10 有夠讚
Linda
家庭旅遊
2024年4月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay here in the 2 bedroom Seaview room . Lots of space for a family and great views of Broadwater . The best part was the pool
And spa . The pool temperature was so warm and lovely to swim in and was open until 9pm . Terrific . The location across from the lagoon was great . We loved swimming with the fish .
Could do with a face washer and tissues in the room and shower was a bit dark inside but a good size.
Lots of places to eat close by but need a car to go to the supermarket .
Secure parking and a short drive to attractions but nice to be out of the hustle and bustle .
We would stay again 😀
Linda
於 2024 年 4 月住了 7 晚
10/10 有夠讚
Nichole
家庭旅遊
2024年4月10日
喜歡:整潔度、員工素質和住宿環境和硬體
The staff were incredibly helpful and friendly, I would definitely stay again
Nichole
於 2024 年 4 月住了 7 晚
10/10 有夠讚
jane
情侶出遊
2024年4月10日
Lovely apartment. Could have done with more dishwasher powder and washing liquid as only had one sachet of each for a 7 night stay. Beach towels wld have been good and fresh towels on day 3/4.
jane
於 2024 年 4 月住了 7 晚
10/10 有夠讚
Lynette
2024年3月28日
喜歡:整潔度、員工素質和住宿環境和硬體
Lynette
於 2024 年 3 月住了 4 晚
8/10 不錯哦
Yvonne
2024年3月18日
喜歡:整潔度、員工素質和客房舒適度
Grand apartments - grand place to stay
Love the area, good food and waterfront walks. Secure parking and building is modern but could do with update
Yvonne
於 2024 年 3 月住了 5 晚
10/10 有夠讚
Michael
家庭旅遊
2024年3月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Michael
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Debra
家庭旅遊
2024年2月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There is 2 dinning options both amazing and fairly priced....3 bars and the staff throughout the whole complex were amazing.
Debra
於 2024 年 2 月住了 10 晚
10/10 有夠讚
Kathryn
家庭旅遊
2024年2月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Totally Satisfied with my Stay.
I stayed there for 5 nights. My family visited me. The Restaurant made the Children very welcome. Big meals for 1 person. Very good menu. I met Jenny on reception she was very helpful with Checking In and Checking out. I will definitely stay there again.
Kathryn
於 2024 年 2 月住了 5 晚
6/10 一般般
Naymul
家庭旅遊
2024年1月16日
不喜歡:住宿環境和硬體
Boycott grand apartments , Labrador
On arrival the apartment was not ready, after a long wait it was handed over at 3.07 pm instead of 2 pm. The apartment was not cleaned properly, the dinning floor area was not mopped ( had to call the cleaner immediately after the handover to get it cleaned), the toilet floor was not mopped as well, laundry dryer filter was not cleaned. Also there was no smart tv to enjoy entertainments, after a while we noticed dirt on our feet from the carpet though it was looking visibly clean. They did not provide any tissue box in the apartment. Only positivity was the ocean view from the apartment. Not worthy for the price you pay. Service is terrible.
Naymul
於 2024 年 1 月住了 6 晚
10/10 有夠讚
Craig
2024年1月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Craig
於 2023 年 12 月住了 12 晚
10/10 有夠讚
James
2024年1月8日
James
於 2024 年 1 月住了 2 晚
8/10 不錯哦
Joshua
親子旅遊
2024年1月2日
喜歡:整潔度、設施服務和住宿環境和硬體
This hotel was great. Lovely amenities, great location. Room was clean and presentable, air conditioned and ceiling fans made for a nice cool room.
Only downfalls were a few of the receptionists.
Very rude and uninviting to hotel guests.
Also, some of the older permanent residents were quite rude to my young children trying to enjoy the pool.
It felt very much there was an “us and them” type division between hotel guests and permanent residents.
Joshua
於 2023 年 12 月住了 8 晚
10/10 有夠讚
wally
家庭旅遊
2023年12月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
wally
very clean and friendly staff, the apartments were very spacious, very surprised, no complaints at all, great views and the food downstairs was very good as well, will be going back for sure