We were impressed by the hospitality of the hotel staff, especaily the manager Ivan. He was courteous, very responsive and professional, taking good care of us. During our stay, however, we experienced some hiccups and unpleasant surprises with the hotel facilities, but the hotel staff promptly fixed them upto our satisfactiont. The hotel staff often proactively offered good advice to us, e.g. the front desk ladies taught us how to better use the Grab for travelling around in Penang. We will for sure choose The Edision George Town again for our next trip to Penang.