The only thing good about this hotel is its location to duomo. Otherwise it was dirty, EXTREMELY BAD SMELL (we stayed in Superior Room), fridge did not work, AC did not work, toilet flush intermittent, glass shelf hanging on by thread over toilet, side table cracked. We told the desk about the fridge and AC right away, and we got almost a shoulder shrug. Again on leaving the lady at front desk asked how stay was (a different employee this time) and when we told her our complaints, all that was said was sorry. Just as an added point, expedia emailed us the same night coincidentally to ask how our check in was and I emailed them all our complaints, no response from them either. VERY DISAPPOINTED IN ALL ASPECTS OF CUSTOMER SERVICE!!