The shower is not good in the bathroom, the water pressure is small and not stable in terms of temperature. In the end, they charged me without my confirmation on the bill before I checked out, caused one item wrong and they needed to cancel it by emailing to the bank which lead to longer time of checking out, this is completely not professional and I did complained on it based on the wrong process of using my credit card, but they don't care about my feeling, I can felt that. I will not recommend people staying in this hotel even thought it is in a good location, because you can find a lot of hotels around!
liying
8/10 不錯哦
Katherine,Taiwan
2014 年 8 月 21 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
離車站算近
在有歷史的城中算是不錯的旅館,位在一個巷弄中,初到時不太容易找到,不過熟悉後算是相當方便的位置
Katherine
10/10 有夠讚
Kara
家庭旅遊
2025 年 3 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fabulous Stay! Walk to Duomo in under 5 mins. Near all the busy Piazza’s with many dining options. The staff and service we received was impeccable. Particularly, Francesca welcomed us, gave us a tour of the hotel, and showed us to our rooms. Victoria and Alina at breakfast were very warm and accommodating. The included breakfast had many hot breakfast options and, in addition, also came with a beautiful basket of breads, croissants and jams. There front desk staff was friendly and available to help with anything we needed. Enjoyed the massages too. Would highly recommend!
Kara
於 2025 年 3 月住了 5 晚
10/10 有夠讚
Yawen
情侶出遊
2025 年 2 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had a really good experience at the hotel, staffs are nice, SPA is good
Yawen
於 2025 年 1 月住了 4 晚
10/10 有夠讚
Daisy
團體旅遊
2025 年 2 月 2 日
喜歡:整潔度、員工素質和住宿環境和硬體
Fantastic hotel, great location - 10 min walk from all the key tourist areas. Amazing spa and fitness facilities (reformer pilates and gym). Room very spacious and clean.
Daisy
於 2025 年 1 月住了 3 晚
10/10 有夠讚
Debra
家庭旅遊
2025 年 2 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were amazing!
Debra
於 2025 年 1 月住了 7 晚
10/10 有夠讚
Luis Fernando
2025 年 1 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great time
Luis Fernando
於 2025 年 1 月住了 4 晚
2/10 很糟糕
Manuel
2025 年 1 月 7 日
Manuel
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Igor
家庭旅遊, 親子旅遊
2025 年 1 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel with friendly and helpful staff. Excellent location .
Igor
10/10 有夠讚
Yigal
2024 年 12 月 31 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect location great service
This is our third time staying at this hotel. The service, attitude and location are simply perfect.
Yigal
於 2024 年 12 月住了 4 晚
10/10 有夠讚
Byung,sarastoga
2024 年 12 月 23 日
Byung
於 2024 年 12 月住了 2 晚
10/10 有夠讚
Peng
家庭旅遊, 親子旅遊
2024 年 12 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Walking distance to all the sightseeing places in Florence. Friendly staff, especially Lucia at the front reception office, makes the stay memorable! Lucia gave us a quick overview of Florence including the museums, the parks, the restaurants and the Christmas market. This is beyond my past experience at any hotels including Ritz and Conrad which are known for the high quality of services. Thank you!
Peng
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Al Yazia
2024 年 11 月 21 日
Al Yazia
於 2024 年 10 月住了 3 晚
10/10 有夠讚
Sharena
2024 年 11 月 17 日
Sharena
於 2024 年 10 月住了 3 晚
10/10 有夠讚
Joni,Monaca
家庭旅遊
2024 年 11 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful hotel! Beautifully decorated but what made the difference was the staff. From check in, to porter, to breakfast attendants, everyone went out of their way to welcome you and offer thoughtful suggestions. Don’t think twice, stay at this hotel.
Joni
於 2024 年 11 月住了 3 晚
10/10 有夠讚
Justin
情侶出遊
2024 年 11 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We booked an 'iconic room' and it was perfection. Very large, beautiful ceiling, ultra clean, wonderful bed and bathroom. The check in process was easy and comfortable, and the staff are top notch. The location of the hotel was also great, lots of great dining near by and a good base camp for walking the central streets of Florence.
Justin
8/10 不錯哦
Kelli,Carmel
家庭旅遊
2024 年 10 月 23 日
喜歡:整潔度、員工素質和住宿環境和硬體
Room was quite nice, but very noisy… drain pipes and banging, not outside sounds; probably an issue specific to the room. Considerable water damage between the shower and sink, room lighting seems designed for one occupant.