The shower is not good in the bathroom, the water pressure is small and not stable in terms of temperature. In the end, they charged me without my confirmation on the bill before I checked out, caused one item wrong and they needed to cancel it by emailing to the bank which lead to longer time of checking out, this is completely not professional and I did complained on it based on the wrong process of using my credit card, but they don't care about my feeling, I can felt that. I will not recommend people staying in this hotel even thought it is in a good location, because you can find a lot of hotels around!
liying
8/10 不錯哦
Katherine,Taiwan
2014年8月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
離車站算近
在有歷史的城中算是不錯的旅館,位在一個巷弄中,初到時不太容易找到,不過熟悉後算是相當方便的位置
Katherine
10/10 有夠讚
Pauline,Hong Kong
2013年12月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Superb, seamless service
The room was roomy and the bed was very comfortable. Staff was extremely helpful. One night after dinner, we realised we have left a bag at the restaurant. The frontdesk staff no only immediately rang the restaurant for us but also offered to pick up the bag for us next morning. Such service is highly appreciated.
Pauline
8/10 不錯哦
Kelli,Carmel
家庭旅遊
2024年10月23日
喜歡:整潔度、員工素質和住宿環境和硬體
Room was quite nice, but very noisy… drain pipes and banging, not outside sounds; probably an issue specific to the room. Considerable water damage between the shower and sink, room lighting seems designed for one occupant.
Kelli
於 2024 年 10 月住了 2 晚
10/10 有夠讚
Altenin
團體旅遊
2024年10月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful service!
Altenin
於 2024 年 9 月住了 2 晚
10/10 有夠讚
David
2024年9月27日
David
於 2024 年 9 月住了 1 晚
10/10 有夠讚
Dina
情侶出遊
2024年9月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel, can’t wait to go back. Great helpful staff, location is ideal, rooms are beautiful, nice amenities and breakfast is so good too!
Dina
於 2024 年 8 月住了 3 晚
10/10 有夠讚
Sonja
家庭旅遊
2024年9月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Die Lage war einfach perfekt – mitten in der Stadt, aber dennoch überraschend ruhig. Das Hotel selbst ist modern und stilvoll, die Zimmer sind großzügig geschnitten, makellos sauber und bieten eine geräumige Dusche, die für zusätzlichen Komfort sorgt.
Das Personal war außergewöhnlich freundlich und hilfsbereit, und der Service ließ keine Wünsche offen. Alles in allem war es ein fantastischer Aufenthalt, und wir freuen uns schon jetzt darauf, bei unserem nächsten Besuch in Florenz wieder hier zu übernachten. Ein echtes Juwel in dieser wunderschönen Stadt!
Hotel interior is very run down. Carpets haven’t been updated in at least 20 years. Do not book a room with balcony, photos are very deceiving. Just a view of junky rooftops. Not sure why this hotel was highly rated. Spa area in basement is like a dungeon.
Rebecca
於 2024 年 8 月住了 3 晚
10/10 有夠讚
Horacio,Mexico D.F.
2024年7月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I really love the place. Having said so i do think that the most important issue is the client and therefore a couple of changes might be nice for me as a consumer of five star hotels: The gym must be open always. I was doing lots of things in Florence and had to accommodate to their 7am rule. the Internet must be a professional one. It was really weak and very frustrating to use.