I stayed at the Gunpowder Suites for 3 nights, which had a lovely view overlooking English Harbor. The staff at the hotel were great - Cecil was very kind and went the extra mile to help with whatever was needed. Kemlin and Linda were also great to help book local activities.
I would only caution who the hotel works with when booking certain activities. For instance, do not book Sean from Soul Immersions diving. I booked him through the hotel and he confirmed, but on the day of the dive, he never showed up and didnt bother to call or tell me in person that he was cancelling the dive. Luckily, Linda was great and helped me book Tony from Dockyard Divers that very day.
Additionally, they arranged a taxi with Oris to take me to the airport. After 15 minutes of waiting for Oris to show up, I had to switch to another taxi, because I couldnt wait any longer. Oris had driven me the day before to Stingray City, but he was also 20 minutes later picking me up after our arranged pick up time.
I would caution the hotel to be careful who they do business with, as it lowers the overall impression of the hotel and enjoyment of the guest.