Swissotel Eastern Europe hotels

"Excellent apartment ! "

"We had the most incredible stay at The Palace Hotel. From arrival to departure, the staff were exceptional. Nothing was too much trouble and they were all very hardworking. The hotel itself is modern, well maintained and impeccably clean. Even when there was a large group staying for a conference, staff were as attentive as any other day. Not one member of staff we came across didn’t smile or say hello. Their level of customer service rivals The Savoy and The Ritz in London.The room was spacious with a well placed balcony where you could watch the sunset. The bathroom amenities were excellent, cruelty free and locally sourced. Housekeeping kept our room spotless and the welcome fruit basket and water were excellent, as was the turn down service with quality chocolate treats. The swimming pool and jacuzzi were also both excellent, with complimentary fruit tea available. Breakfast was a feast with foods from around the world. Again, nothing was too much trouble and staff were attentive while allowing you the freedom to enjoy your meal and the beautiful views. Even when clearing tables, they were balancing entire trays of crockery while folding a tablecloth and were consummately professional the entire time. In the foyer there is a lovely bar and you can relax on any of the sofas or seating areas. Afternoon coffee came with complimentary petit fours and evening cocktails with pretzels. Again, the staff were exceptional. Thank you for such a memorable stay. You’re amazing. "

"When we walked into reception there was a bad smell, a bit like sewer smell and this rang alarm bells. Fortunately it was only in the reception area, possibly a drain issue somewhere. We were upgraded to a room at the front of the hotel with a balcony. That was a nice touch as the hotel is nearly directly opposite the Parliament building across the river. Beautiful when lit up. The room was large with all the expected amenities. The bed was a bit uncomfortable being quite hard and the pillows not very comfortable. The hotel was very hot all the time, the staff apologising saying there was an issue with the aircon system. I couldn't shower on the last day as there was no hot water. Breakfast was the usual European hotel fare. Everything was refreshed and table cleaned promptly. Despite the few niggles with the hotel it didn't spoil our experience and I would still highly recommend it. It is in a great location right outside a tram stop. It is only a 15 minute walk to the main shopping area which is reached by a beautiful walk along the Danube and across the magnificent Chain Bridge. "

"Love this hotel! Great staff! A nice big bathtub after a long flight along with a great lobby bar/resto! What else can you ask for? Oh yes and well located!"

"The location, bed and shower were very nice. We were a three minute walk to the tram. The breakfast had many options. Loved our stay! "

"Centrally located, easy to walk to all major attractions. Breakfast is included and it was very good. Staff is friendly and rooms are nice."

"Lovely breakfasts, including gluten free for coeliac. Lovely big room with deep bath. Fluffy towels. Close to Dragon Bridge, etc. Friendly staff. Option to forego daily cleaning of room in exchange for a free drink at the bar."

"Great stay. We will be back."

"Excellent experience, wonderful staff."