It was a really nice hotel and the location was just perfect. Just a few minutes away from Dubai Mall and Burj Khalifa, and has a lot of great restaurants around.
It's a beautiful hotel located right beside the Dubai mall. It's convenience to explore Dubai by Metro but the service level does not quite match with the luxury image, particularly the breakfast cafe where we were not welcomed by any more nor led to the table. When we asked for one more cup of coffee at 11:05, the waiter simply replied "it's closed" but I saw the coffee machine was there all the time....
There are plenty of luxury hotels. in Dubai or nearby, I might experience the others next time if I return to Dubai for the vacation or business trip.
YI Chun Cindy
於 2020 年 1 月住了 1 晚
2/10 很糟糕
真實旅客
2019年9月16日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
不建議住這間酒店,設備太舊,同樣價格可以住阿曼尼,服務人員態度不好,嚴重排斥華人
真實旅客
於 2019 年 9 月住了 1 晚
10/10 有夠讚
真實旅客
2019年8月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 8 月住了 1 晚
8/10 不錯哦
Syliva
2019年6月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel to stay
Perfect place to stay in down town closed by Shopping mall ,
and Burj Khalifa, Thai restaurant is good , but their spa
is no good
Syliva
於 2019 年 5 月住了 3 晚
6/10 一般般
真實旅客
2019年4月26日
Bad service from front desk manager
I was checked in by front desk James( he was very nice and attentive), which everything went smoothly despite the long queue as he is the only one on duty. Once I went to the room and found out there were blood stain on the bed sheet. It was midnight, so I waited until the day after to tell the front desk Jeraldine. She called housekeeping but unfortunately when I went back to the room at night the same bed sheet with blood stain is still there. Jeradine checked me out on my last day and I informed her housekeeping did not change the bed sheet and rarely a five start hotel have blood stain in the room. She was very nice, apologised and waived the 3 breakfast I’ve had. She informed her manager Islam after. Islam then asked if I’m from China, which does not relate to anything..... I’m not from China but does being Chinese stop you from apologising for your attitude? He made me felt like he was racist to Asians at that point. For being a duty manager, he should be well trained to handle situation like these. I asked for hotel general manager’s email and he wouldn’t give it to me, which is pretty unusual. The hotel location (Burj Khalifa and Dubai mall) and restaurants were great. I do like that the connecting rooms they have a door outside the two room doors which gives convenience to family travellers to walk around.
真實旅客
於 2019 年 4 月住了 2 晚
10/10 有夠讚
Dong
2019年2月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好体验 地段好 早餐好
Dong
於 2019 年 2 月住了 2 晚
10/10 有夠讚
Chan Un
2018年6月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
連接杜拜Mall非常方便
Chan Un
於 2018 年 5 月住了 2 晚
8/10 不錯哦
su ah
家庭旅遊
2025年1月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very complication just walking distance from Dubai mall. Clean and friendly staff
su ah
於 2025 年 1 月住了 3 晚
6/10 一般般
Leo
2025年1月6日
喜歡:整潔度和員工素質
不喜歡:設施服務
Amazing staff all around. And great location was the highlight of our stay.
The room was dated, and cleanliness was questionable for a 5-star hotel.
Room didn’t have a working AC. Repeated calls and visits from maintenance didn’t fix the issue. Hotel moved us to an upgraded room, which we appreciated. And new room looked cleaner too.
The breakfast buffet was mediocre, we only enjoyed the juices but didn’t enjoy any of the available item.
My daughter had allergic reaction (eggs) to one order even though the menu and staff assured us our order was egg-free.
We used three hotels during our trip, and by far this was the lowlight of our trip.
Leo
於 2024 年 12 月住了 3 晚
10/10 有夠讚
MASAKI
2025年1月2日
MASAKI
於 2024 年 10 月住了 1 晚
10/10 有夠讚
Priscilla
家庭旅遊
2025年1月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ótimo atendimento! Excelente localização! Boa comida! Voltaria com certeza!
Priscilla
於 2024 年 12 月住了 3 晚
10/10 有夠讚
Nicole E
家庭旅遊, 親子旅遊
2024年12月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Palace Downtown was an excellent hotel for our family over Christmas. Every detail was so thoughtful and the location can not be beat. The breakfast staff were so attentive and made our kids feel very special. The rooms were spacious, clean and very comfortable. We woyld absolutely stay here again
Nicole E
於 2024 年 12 月住了 4 晚
10/10 有夠讚
William,Dover
情侶出遊
2024年12月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful view of the fountain show, conveniently located next to the mall. The property itself is beautiful and housekeeping staff does a great job. The buffet breakfast is excellent.