It was a really nice hotel and the location was just perfect. Just a few minutes away from Dubai Mall and Burj Khalifa, and has a lot of great restaurants around.
It's a beautiful hotel located right beside the Dubai mall. It's convenience to explore Dubai by Metro but the service level does not quite match with the luxury image, particularly the breakfast cafe where we were not welcomed by any more nor led to the table. When we asked for one more cup of coffee at 11:05, the waiter simply replied "it's closed" but I saw the coffee machine was there all the time....
There are plenty of luxury hotels. in Dubai or nearby, I might experience the others next time if I return to Dubai for the vacation or business trip.
YI Chun Cindy
於 2020 年 1 月住了 1 晚
2/10 很糟糕
真實旅客
2019年9月16日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
不建議住這間酒店,設備太舊,同樣價格可以住阿曼尼,服務人員態度不好,嚴重排斥華人
真實旅客
於 2019 年 9 月住了 1 晚
10/10 有夠讚
真實旅客
2019年8月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 8 月住了 1 晚
8/10 不錯哦
Syliva
2019年6月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel to stay
Perfect place to stay in down town closed by Shopping mall ,
and Burj Khalifa, Thai restaurant is good , but their spa
is no good
Syliva
於 2019 年 5 月住了 3 晚
6/10 一般般
真實旅客
2019年4月26日
Bad service from front desk manager
I was checked in by front desk James( he was very nice and attentive), which everything went smoothly despite the long queue as he is the only one on duty. Once I went to the room and found out there were blood stain on the bed sheet. It was midnight, so I waited until the day after to tell the front desk Jeraldine. She called housekeeping but unfortunately when I went back to the room at night the same bed sheet with blood stain is still there. Jeradine checked me out on my last day and I informed her housekeeping did not change the bed sheet and rarely a five start hotel have blood stain in the room. She was very nice, apologised and waived the 3 breakfast I’ve had. She informed her manager Islam after. Islam then asked if I’m from China, which does not relate to anything..... I’m not from China but does being Chinese stop you from apologising for your attitude? He made me felt like he was racist to Asians at that point. For being a duty manager, he should be well trained to handle situation like these. I asked for hotel general manager’s email and he wouldn’t give it to me, which is pretty unusual. The hotel location (Burj Khalifa and Dubai mall) and restaurants were great. I do like that the connecting rooms they have a door outside the two room doors which gives convenience to family travellers to walk around.
真實旅客
於 2019 年 4 月住了 2 晚
10/10 有夠讚
Dong
2019年2月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好体验 地段好 早餐好
Dong
於 2019 年 2 月住了 2 晚
10/10 有夠讚
Juan
2025年2月21日
喜歡:員工素質、設施服務和住宿環境和硬體
Great atmosphere, nice smell, clean and great employees, specially the ones from the restaurant in the pool area
Juan
於 2025 年 2 月住了 8 晚
10/10 有夠讚
arif
家庭旅遊
2025年2月20日
喜歡:整潔度和員工素質
Excellent hotel, with outstanding personal service from staff. Cannot beat the location
arif
於 2025 年 2 月住了 3 晚
10/10 有夠讚
Jean,Phoenix
商務旅客
2025年2月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service and a very hospitable staff! Food was excellent and the breakfast buffet was unbelievable! Perfect location. Spa too was wonderful!
Jean
於 2025 年 2 月住了 3 晚
10/10 有夠讚
Talal,Springfield Gardens
家庭旅遊
2025年2月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel located in the heart of the best of Dubai
Talal
於 2025 年 2 月住了 3 晚
10/10 有夠讚
Jack
團體旅遊
2025年2月15日
喜歡:整潔度、員工素質和住宿環境和硬體
Nothing
Jack
於 2025 年 2 月住了 1 晚
10/10 有夠讚
william,los angeles
情侶出遊
2025年2月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very excellent
william
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Tommy
2025年2月12日
喜歡:整潔度、員工素質和住宿環境和硬體
Upon arrival, I received exceptional service and felt very welcome. Waseem, a floor manager, provided outstanding assistance with check-in. The staff were all very pleasant, and I plan to return to this hotel.