I love that the property is so quiet, I love the ambient lighting in the rooms, and I love Drybar so I love that the products are in the room. However, when I called for an airport pickup, the woman kept placing me on hold, and then finally disconnected the call. I tried calling back multiple times and kept getting the voicemail. I left a message and still, no one has even returned my call. When I got to the hotel, the woman was full of sarcastic remarks. Her voice is very low and soft and it was a struggle to hear her, and the overhead music was loud. She would have a rude comment to say when I would try to get her to repeat herself and I felt it was uncalled for. I was extremely exhausted and I hadn’t slept since the day before. I doubt anyone will do anything, but it was upsetting to be treated this way, especially as a paying customer. I don’t demand any special treatments, but I hope to be treated with basic decency, which this woman did not give me. She made my already tiring day more of a hassle with just her attitude and her draining presence.