Our arrival was problematic. We flew in at 1:25 AM. I had communicated with our host and arranged an airport pick up and a late check in. Our host apologized later, But the driver he booked slept through our arrival. We were able to get a taxi to the property but it was difficult to find. When we arrived, we had difficulty communicating with the security guard who received us. We had arranged our daughter to check in early to welcome us to our room. Although she was sleeping in the room, We were told she was not there. Later, we were able to straighten out the misunderstanding and be shown upstairs. Later, we were finally given bottled water to drink. And the next day, after asking, we were given towels. There was no soap in the apartment.Cheigh, Who helped us find a taxi on departure, was extremely communicative and helpful and apologetic. We appreciated his help.