We didn't actually stay there. We had a reservation, my wife got sick, and we went through a nightmare trying unsuccessfully to cancel, thanks to your hotel and Expedia. Below is a copy of a note I sent to Expedia.
Our experience was with Expedia was an absolute nightmare.
Here is what happened.
On Saturday, Oct. 12, we made reservations, through Expedia, for Best Western Turquoise Inn and Suites in Cortez, Colo. The reservation was for Sunday and Monday, Oct. 13 and 14.
That night my wife suffered a severe migraine, accompanied by aphasia. As you may know, this can be a prelude to a stroke.
The following morning, we tried to cancel the Cortez reservation. I had on my phone a text from Expedia confirming the reservation, I texted back to cancel it and also left messages on the phone number that was on the text.
Long story short, I spent much of the day trying to reach you people. Numerous phone calls. Countless texts. All this while trying to deal with the medical situation.
I even went to a Best Western in Kingman, Ariz. (we were headed home to California, trip cut short) and asked if they could help. They couldn’t.
To say that this callous corporate treatment exacerbated our stress is to understate the situation.
We finally got hold of a person, but that went nowhere.
We’re home now, and my wife is feeling better (thanks for asking, you blood-sucking ghouls). We’ve been socked with paying for one of the two days for which we were registered at Cortez. Expedia and Best We