The staff was friendly and helpful enough, but our room had many issues: the window unit didn't fit the window well, so there was a draft (we were in a blizzard, so this was an issue). Draft under the door, as well. I stuffed towels in both places. We weren't told the window unit didn't work, so when we tried it we lost all power to the room, so I had to go to the front desk to get power turned on again. We were told to just use the space heater on the night stand. The fixtures on the sink were not attached well. There was an extension cord running from an outlet under the window, looped over the door to the room, then to the TV on a different wall. Broken/chipped plaster in the bathroom ceiling, incomplete floor tiling there as well. For what we paid for this room (around $108, plus $15 for our pet), I expected better room conditions.