Overall, the hotel is lovely and well laid out, with clean pools and grounds.
The Kitchen Market buffet is decent. The themed evenings varied: sushi night was excellent, but Thai Food Night lacked authentic Thai food, which was disappointing. My daughter enjoyed the breakfast buffet, but I've seen better selections, especially in terms of fruit, at other chain hotels.
The live evening entertainment was great, particularly a singer/guitarist duet and a group of gymnasts.
However, the service was poor. Room cleaning was inconsistent, especially with replenishing cups, glasses, tea and water. Even after requesting items at reception, service was either delayed or inconveniently timed (picture loud knock on the door at 10.30pm after requesting at lunchtime. Needless to say this woke my daughter up).
Other issues included a shower tray that flooded the bathroom and a lack of hooks for jackets or dressing gowns. Additionally, the complicated lighting and air-con system was frustrating to use, with no printed instructions provided, and the app was too basic to help.
Overall though I have to say we thoroughly enjoyed our stay and despite the niggles we'd probably stay again. It was well located for trips to Ciutadella and to the south, with a good bus connection (albeit busy at times).