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Le Eminence Hotel Convention & Resort Ciloto - Puncak

5.0 star property
Luxury hotel with a full-service spa and free valet parking

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Photo gallery for Le Eminence Hotel Convention & Resort Ciloto - Puncak

Outdoor pool
Terrace/patio
Lobby
View from property
Minibar, in-room safe, desk, blackout drapes

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Junior Suite Twin

Minibar, in-room safe, desk, blackout drapes

Junior Suite Twin

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Shower/tub combination
Deep soaking bathtub
Hair dryer
Private bathroom
Free bottled water
  • 12.39 Ping (41 square meters)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite Queen

Minibar, in-room safe, desk, blackout drapes

Junior Suite Queen

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Shower/tub combination
Deep soaking bathtub
Hair dryer
Private bathroom
Free bottled water
  • 12.39 Ping (41 square meters)
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Map
Jl. Hanjawar No. 19 Ciloto Puncak, Cipanas, West Java, 43253

What's nearby

  • Cipanas Presidential Palace - 4 min drive - 4.7 km
  • Kebun Raya Cibodas - 5 min drive - 3.3 km
  • Puncak Tea Plantation - 7 min drive - 8.0 km
  • Cibodas Botanical Gardens - 11 min drive - 7.1 km
  • Taman Safari Indonesia - 27 min drive - 21.8 km

Getting around

  • Ciomas Station - 31 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 146 min drive

Restaurants

  • ‪Roofpark Cafe & Restaurant Puncak - ‬14 min walk
  • ‪Sate Kambing Hanjawar - ‬6 min walk
  • ‪Nicole's Chocolaterie - ‬11 min walk
  • ‪Bumi Aki Restaurant - ‬3 min drive
  • ‪AMEN Group Restaurant - ‬8 min walk

About this property

Le Eminence Hotel Convention & Resort Ciloto - Puncak

Luxury family-friendly hotel by the river
A rooftop terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Le Eminence Hotel Convention & Resort Ciloto - Puncak. Indulge in a body scrub, a manicure/pedicure, and reflexology at Eminence Spa, the onsite spa. The on-site international cuisine restaurant, Veranda, offers breakfast, lunch, and dinner. Fitness classes and yoga classes are offered at the gym; Le Eminence Hotel Convention & Resort Ciloto - Puncak also has a playground, an arcade/game room, and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • An elevator, a 24-hour front desk, and a front-desk safe
Room features
All 379 rooms feature comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Free toiletries and hair dryers
  • LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Arabic, English, Indonesian

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includes taxes & fees
May 1 - May 2
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 190,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Veranda

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 15 meeting rooms
  • Business center

Outdoors

  • Garden
  • On a river
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 100000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 190000 for adults and IDR 100000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sahid Eminence Hotel Convention Resort Cipanas
Sahid Eminence Hotel Convention Resort
Sahid Eminence Convention Cipanas
Sahid Eminence Convention
Le Eminence Hotel Convention & Resort Ciloto - Puncak Hotel
Le Eminence Hotel Convention & Resort Ciloto - Puncak Cipanas

Frequently asked questions

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak have a pool?

Yes, this property has an outdoor pool.

Is Le Eminence Hotel Convention & Resort Ciloto - Puncak pet-friendly?

No, pets are not allowed at this property.

How much is parking at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Valet parking is free at this property.

What time is check-in at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Check-out is at 11:00 AM.

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Le Eminence Hotel Convention & Resort Ciloto - Puncak located?

This family-friendly Cipanas hotel is located on a river, within 3 mi (5 km) of Kebun Raya Cibodas, Sevillage Nature Park and Cipanas Presidential Palace. Cibodas Botanical Gardens and Taman Bunga Nusantara are also within 6 mi (10 km).

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Le Eminence Hotel Convention & Resort Ciloto - Puncak Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 40 reviews
Rating 8 - Good. 12 out of 40 reviews
Rating 6 - Okay. 7 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 5 out of 40 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Bandar

Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
First, we got a room with a noisy bathroom exhaust fan. We reported it and had to call many times and wait in total for almost 1 hour until someone arrive with a new fan. We asked for a new room because they will take some time to replace the fan and we wanted to take a shower soon. Why didn't they just offered us a new room from the beginning instead of making the guest waiting??? The new room is the same type on the upper floor. The bathroom has black moldy sealant on the bottom corners and spider webs on the top corners. Bad odours sometimes smelt in the room, coming out from the bathroom. THIS IS NOT HOW A 5 STAR HOTEL SHOULD BE! The hairdryer was not working. They replaced it with a new one but just laid it on the table instead of replacing the broken one on the wall. It's supposed to be a 5 star hotel. The nightly price was also higher than the average 5 star hotel price. But our impression is not 5 star
Broken hairdryer on the wall. Replaced with new one but left on the table just like that.
Black moldy sealant on the bathroom bottom corners.
Spider webs on the bathroom top corners.
Stayed 2 nights in Nov 2020

10/10 Excellent

Yana

Good hotel
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2020

8/10 Good

adel

فندق ممتاز ولكن يعيبه المبالغة في سعره يحتاج لعناية أكبر اطلالاته جميلة الفطور يحتاج للتنويع
Stayed 1 night in Dec 2019

10/10 Excellent

Ibrahem

S A
ايجابيات الفندق : اطلاله ممتازه غرف وسيعة خدماته ممتازه متوفر فيه معسلات في مطعم السطح الجلسه فيه ممتازه سلبياته : يقع في منطقة شيبدناس بعيد جدا عن الاماكن الي يحتاجها السائح يعني اذ بتروح سفاري او البقالة السعودية تحتاج ساعة على الاقل رايح وساعة راد هاذا اذا الطريق سالك اما اذا الطريق مزدحم ٤ ساعات ع الاقل ، عيبه بعيد جدا بعد ماتطلع الجبل تنزل على منطقة شيبدناس هذا اكبر عيب فيه ولا باقي الفندق ممتاز جدا للي مايبي يروح ولا يجي
Stayed 5 nights in Jul 2019

8/10 Good

JAHJA

Termasuk hotel terbaik di puncak, fasilitas dan viewnya bagus
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Every thing is excellent.there is wonderful view.very modren rooms
Stayed 3 nights in Apr 2019

10/10 Excellent

Ahmea

Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Just not a place to bother going. I found almost everything to be off-key. Poor cleanliness in particular. Staff at check-in desk particularly unhelpful.
Stayed 2 nights in Sep 2018

10/10 Excellent

Abdullah

روعة
فندق رائع جدًا وذو إطلالة خيالية
Stayed 2 nights in Jul 2018

8/10 Good

Ali

Stayed 3 nights in Aug 2018

6/10 Okay

Ibraheem

اقامتي كانت مريحة وفندق جميل يعيب عليه الزحمة عند المصاعد والخدمة سيئة في الغرف
Stayed 5 nights in Jul 2018

6/10 Okay

Soud, Oman Muscat

Liked: Cleanliness
Breakfast is overcrowfed and and food is not replaced quickly. They cannot cope. We went to the Restaurant for dinner anf most of the food was not available
Stayed 4 nights in Jun 2018

8/10 Good

TARIQ

Liked: Cleanliness
Good location normal hotel
The location good. But the hotel's room is not the same as the pictures. Old and damaged. The breakfast also very bad and small. Only fit for local people. In addition, the hotel is a bit far away from every things.

8/10 Good

Abdulaziz

Stayed 2 nights in Mar 2018

8/10 Good

Abdulaziz

المكان جدا جميل والمنظر روعه الأفطار سيئ
الموقع والمنضر جميل جداً جداً النظافة لا بأس الأفطار سيئ

6/10 Okay

Ali

Disliked: Cleanliness
اقامتي وعائلتي
الفندق جميل جدا كموقع لكن عيبه الوحيد دخول روائح الحمام الكريهه الى الغرفه نظرا لعدم وجود تهويه
Stayed 3 nights in Jan 2018

10/10 Excellent

Omar

One of the best, if not the best hotel in Puncak
Amazing stay at a quiet location with wonderful weather
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Mohammed

اجمل منتجعات بونشاك عالاطلاق
المكان جميل و خلاب و الإطلالة ساحرة
Stayed 3 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

marwan

الفندق رائع ويميزه المنظر الرائع وقرب الخدمات منه باعتقادي هذا الفندق وفندق بيسونا علم الافضل في بونشاك ولكن يفرق ساهيد بقربه من الخدمات الخدمات رائعه والطاقم مميز والبلكونه تطل على منظر رائع وتستطيع ان تنزل بالمصعد وتتمشى في تلك المنطقه ولكن مالاحظته وجود حشرات كانت على الشرفه ووجدتها داخل الغرفه بكثره
Stayed 2 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

salh

Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

salh

Stayed 2 nights in Sep 2017