The property was suppose to provide housekeeping services every other day. We stayed there for three nights and the bathroom & towels were never refreshed. We ended up going down to the front desk on the third night to get more towels.
Mary
於 2024 年 9 月住了 3 晚
10/10 有夠讚
Talon
2024年9月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel opened in December, overall such a great experience! Great location with shopping and restaurants next door! Only 10-15 minuets to downtown Cincinnati. You do get charged $5 a night for parking but other places charge a much higher rate per night. You do also get charged $25 a night for incidentals which you can use for the treat bar for snacks, drinks, etc. But if you don’t damage your room or buy anything at the treat bar that money will be refunded to you after your stay. This hotel is so worth it. I highly recommend this to anyone if you’re unsure where you want to stay in Cincinnati! Be sure to sign up for Hilton honors rewards, it’s free and you can earn points on your stays at Hilton hotels!
Talon
於 2024 年 8 月住了 2 晚
10/10 有夠讚
Rebecca,Montpelier
2024年9月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
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Rebecca
於 2024 年 8 月住了 3 晚
10/10 有夠讚
Michelle
2024年8月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I really liked this property. They had a good breakfast with the make it yourself. Waffles parking is convenient and feels very safe.
Michelle
於 2024 年 8 月住了 1 晚
10/10 有夠讚
Sharon
2024年8月22日
喜歡:整潔度、員工素質和住宿環境和硬體
Sharon
於 2024 年 8 月住了 2 晚
10/10 有夠讚
Jodi
親子旅遊
2024年8月22日
喜歡:員工素質和住宿環境和硬體
This location was prime for shopping with a shopping center right next door. The hotel was also right on a beautiful walking trail that went for miles.
There were multiple dining options within walking distance & the hotel is newer and the rooms are beautiful.
Only complaint is that it was obvious that my room was not vacuumed because I found someone else’s toenails on the floor :(
Jodi
於 2024 年 8 月住了 2 晚
6/10 一般般
RAFAEL
家庭旅遊
2024年8月16日
喜歡:設施服務和住宿環境和硬體
Stayed 6 nights, only one day they cleaned the room.It was to be every other day.
Breakfast not good.
RAFAEL
於 2024 年 8 月住了 6 晚
10/10 有夠讚
Georgia
家庭旅遊
2024年8月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was the perfect location!
Georgia
於 2024 年 8 月住了 1 晚
4/10 不太好
Erin
2024年8月16日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Erin
於 2024 年 8 月住了 3 晚
6/10 一般般
Kayla
親子旅遊
2024年8月13日
喜歡:整潔度和設施服務
Check in was a disaster. Midnight crew was in training, I get that, the problem was fixed the following day. However how it was originally handled was not professional.
1. I was told I already checked in.
2. I was told they gave my reservation to another guest— yet under my name.
3. Check in took longer than 30 minutes just to give me a different room (at 1 am with no other customers is night).
4. They had credit cards and names all mixed in their system.
5. Staff clearly did not verify names with licenses or card on file.
6. I had to talk to and reach out to the manager on day shift instead of the other way around. Ensuring that I wasn’t paying for someone else’s stay. They did follow up through out the day which was appreciated.
7. Asked for additional conditioner as ours was out and never got it. Rooms were cleaned every other day or so which was nice.
8. Pool was nice but floors extremely wet with no great draining of the puddles.
9. Breakfast was decent.
Kayla
於 2024 年 8 月住了 4 晚
10/10 有夠讚
Sarah
家庭旅遊
2024年8月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing staff. Awesome pool. Location can’t be beat! Didn’t like parking charge. Lady working at breakfast ridiculed another guest when he didn’t use tongs - I guess she takes food safety seriously
Sarah
於 2024 年 8 月住了 3 晚
10/10 有夠讚
Sarah
商務旅客, 家庭旅遊
2024年8月10日
喜歡:整潔度、員工素質和住宿環境和硬體
First of all, front desk staff are impeccable - so very very nice and accommodating and friendly. Hotel is new, very nicely located in the Hyde Park area. So many restaurants and stores nearby just off the walking trail. Loved the pool in the hotel! Did my laps everyday. So clean and nice. Thumbs up for the free breakfast too!
Sarah
於 2024 年 8 月住了 2 晚
6/10 一般般
Katherine
2024年8月8日
喜歡:整潔度和住宿環境和硬體
I liked the property and the room. Breakfast was ok, although the lady that handles it was rather rude when I tried to use the same tongs for my sausage and eggs. She spoke to me like I was a child.
The room was not ready when I arrived 15 minutes prior to 3pm (normal check in) and I had to wait in the lobby for 30 minutes until my room was complete. In the 5 nights I was there my bed was not changed or made, and I only had ONE day that my garbage and towels were done. My boss did use Expedia so it literally had me have to check in and out 3 times. I was promised yesterday morning my bed would be changed and the room cleaned. I was gone from 7:45 am to 4:30 pm. and I walked into an untouched room AGAIN. I was told housekeeping was already gone for the day. The gentleman at the front desk did bring me up clean towels. However, I am pretty sure I will never stay here again when I come in for business or pleasure. The room was not cheap, and the fact that I never got a room clean in 5 nights is despicable.
Katherine
於 2024 年 8 月住了 1 晚
10/10 有夠讚
Grace
2024年8月8日
喜歡:整潔度、員工素質和住宿環境和硬體
Great stay! Thanks!
Grace
於 2024 年 8 月住了 1 晚
10/10 有夠讚
Genevieve
2024年8月7日
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel was super clean, staff was wonderful and breakfast was great. Easy checkin/check out.
Genevieve
於 2024 年 8 月住了 3 晚
10/10 有夠讚
Jen
2024年8月5日
Jen
於 2024 年 7 月住了 1 晚
10/10 有夠讚
Victoria
2024年8月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall great stay. Clean room and quiet, no concerns with other guests.