I've stayed at this property a few years ago and but it wasn’t this bad. The lady working up front was very nice and tried her best, but…
Prior to the trip I received an email for a bid to upgrade our room at a discounted rate. Upon arriving the front desk staff state she could see an amount there but it was confusing as what it meant, she stated that the morning crew didn't leave her any notes to go off of just a list of clean/unclean rooms. She stated that she was the only person working in the property that. This was Friday around 8p.
I told her the extra amount she was seeing was most likely for the upgrade. Upon checking my room, it was a regular room which was fine, I just did not want to be charged extra
I asked her if I would be charged and she stated I shouldn't and that they had a few upgraded room open but they were all dirty except one, which was reserved. She told me she could go clean a room for me. I told her no because in my head it would not be cleaned property if she is not housekeeping.
As we checked in my partner inspected the room for cleanliness and he noticed the nightstand was dirty, but I told him I'd clean it because we were both tired. As he went to the bathroom the toilet was stopped up, a plunger was in a bag and I noticed fingerprints on the microwave, then we noticed the chair was dirty.
We moved to a new room, the bed was uncomfortable. The halls smelled of smoke. We checked out the next morning and went to the Hampton across the street