The hotel manager Alesio tries to be very accomodating. However, this B&B or hotel, is located on the 9th floor of a private apartment building, the entrance is not on the main street, but on the side of the building and difficult to find. Room is basic, had to pay for 3 extra pillows, which I have never prior encountered. Room does not have unless you ask for it, a coffee or tea maker, tea bags, sugar, cups, hair dryer, adaptor plugs, etc. Very noisy location with dogs barking all night long. Over the weekend, there is disco music playing until 12 midnight, and it is impossible to sleep. The shutter on the balcony door, which you need to close to keep out the daylight is very difficult to operate. The automatic hallway lights when you come off of the elevator to go to the room does not work, and you are left in the dark. The room has a step up and step down in order to go in and out of the room, and is an accident waiting to happen, especially when you get up at night to go to the bathroom.