Here’s your polished review incorporating both your general experience and your last stay:
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I have stayed at this hotel a couple of times, and my main complaint has consistently been the customer service. For example, I requested two room keys, but they only provided one, claiming that since we were staying for just one night, issuing an extra key was not cost-effective. Additionally, the room had a strong odor, which they attributed to condensation caused by opening the balcony door—even though we never opened it. Their so-called solution was to send housekeeping to apply a large amount of detergent, which only masked the smell rather than addressing the root cause. Another issue was that we had requested twin beds but were given a king-size bed instead.
During my most recent stay, these issues persisted. The staff remained indifferent to guest needs, showing little flexibility or willingness to resolve problems properly. Instead of prioritizing guest satisfaction, they offered quick fixes that didn’t truly solve the underlying issues. Unfortunately, this pattern of poor service has made my stays here consistently disappointing.