The suite rooms are amazing for our family. The food, however, is inconsistent with the same meal in the same restaurant often very different. The staff is friendly, attentive, and engaging. Really, the staff is remarkable and makes the resort stay worthwhile. Sadly we missed out on the entertainment because no one at the desk informed us. We actually chose this resort again because of Reyes at the paint stand. We are obsessed with his talent and the fun we have painting every day.
Colette
於 2025 年 4 月住了 5 晚
10/10 有夠讚
Lisadro
情侶出遊
2025 年 4 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My wife and I arrived on 4/11/25 and were breath taken by the whole resort. Services were beyond anything I could ever ask for. Additionally, it made us feel like a weight has been lifted and we could breathe and relax. The food was exceptional, the room service was perfect, and overall it was just perfect. We had help from lots of staff members, but the one who stuck out to me was David who over saw the beach area. The one who wore the red shirt. He made our seating experience go smooth every time we showed up. Thank you all for the beautiful experience!
Lisadro
於 2025 年 4 月住了 7 晚
10/10 有夠讚
Nicholas
情侶出遊
2025 年 4 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great experience!
Nicholas
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Lori
2025 年 4 月 6 日
喜歡:整潔度、員工素質和住宿環境和硬體
The customer service was impeccable, our room was beautiful and comfortable, and the views were amazing!
Lori
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Kenneth,SURPRISE
2025 年 4 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Kenneth
於 2025 年 3 月住了 7 晚
8/10 不錯哦
Ainslie
2025 年 3 月 30 日
Ainslie
於 2025 年 3 月住了 6 晚
10/10 有夠讚
Lowell
家庭旅遊
2025 年 3 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
You can’t go wrong… My teenage daughter and I went from Christmas’s Day to New Year’s Day. The resort was impeccable. Although we were there 7 nights, we only spent two days at the resort’s pools and beach. The other days, we went to Isla Mejeres (sp?) on the ferry that’s next to the hotel, Xel Ha (amazing!) , Horseback/ATV/Zipline/Cenote, downtown Cancun, and snorkeling. Felt very safe off property even took local bus downtown for $1 instead of $80 cab ride each way. So, unless you want to walk to the clubs, book it.
Lowell
於 2024 年 12 月住了 7 晚
10/10 有夠讚
Nuengruethai,Petaluma
家庭旅遊
2025 年 3 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This resort was very beautiful and had a lot of great amenities. The staff were very friendly and polite. There were plenty of food options and everything tasted great. Me and my family enjoyed our stay very much.
Nuengruethai
10/10 有夠讚
Irene
2025 年 3 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Amazing experience I definitely recommend the all inclusive option
Irene
於 2025 年 2 月住了 7 晚
10/10 有夠讚
Ruben
2025 年 3 月 20 日
喜歡:員工素質
Ruben
於 2025 年 3 月住了 6 晚
2/10 很糟糕
Micheal
家庭旅遊
2025 年 3 月 18 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Complete chaos from the moment we walked into the place
They didn’t have our booking correct they overcharged all of our credit cards. They haven’t spoke to you at your sister resort
Our fridge did not work. We did not get one till the next morning. Our twin boys had to sleep together at 14 years old. I was it took forever to get a second bed set up as they put us in the wrong. Will goes on and on this place is absolutely terrible.
Micheal
於 2025 年 3 月住了 7 晚
10/10 有夠讚
Michael
親子旅遊
2025 年 3 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great and the number of pools made it never feel crowded
Michael
於 2025 年 3 月住了 7 晚
10/10 有夠讚
William Matthew
家庭旅遊
2025 年 3 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The resort was amazing. The food was excellent and the resort views were unreal. We spent a week there and wished we could have stayed longer. We went over to the Tierra Luna Forum to complete the walking tour at El Meco. danced to "The Juanras" Live Band (the music was so good) and participated in Aqua Zumba. I don't understand how Villa Del Parma and Garza Blanca are connected but we had a wonderful time. The food from the buffet to the specialty restaurants were outstanding and the staff very very kind. The beach area is smaller but well kept.
William Matthew
於 2025 年 3 月住了 5 晚
10/10 有夠讚
Guy,Detroit
2025 年 3 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
Upgraded to a nicer room with oceanview.
Guy
於 2025 年 3 月住了 5 晚
10/10 有夠讚
Joseph
2025 年 3 月 9 日
喜歡:整潔度、員工素質和住宿環境和硬體
Joseph
於 2025 年 3 月住了 5 晚
8/10 不錯哦
Eric
2025 年 3 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
Eric
於 2025 年 2 月住了 6 晚
4/10 不太好
kapil
2025 年 2 月 28 日
kapil
於 2025 年 2 月住了 7 晚
8/10 不錯哦
Christina Marie
2025 年 2 月 26 日
Christina Marie
於 2025 年 2 月住了 5 晚
8/10 不錯哦
Sepehr
情侶出遊
2025 年 2 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, excellent service and friendly staff, tasty and delicious food but limited dining options. Wait times for breakfast were long but we were able to get room service included in the all-inclusive plan. No night activities/shows and very limited entertainment.
Sepehr
於 2025 年 2 月住了 7 晚
10/10 有夠讚
Joseph S,Concord
親子旅遊
2025 年 2 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Even though it was all inclusive they wrote bills for each meal and solicited tips. The front desk told me tips were not included in all inclusive. There were no guidelines on tipping, but on our first day I hadn't noticed the tip line the waiter wasn't shy about complaining. After that I tipped everyone, so 7-nights, 3-measl per day family of 6 I ended up leaving $235 in tips just for meals ($5 for buffet and fast food-like meals, $10 for full service and $20 for the 2 ultra gourmet restaurants). Like I said I have no idea if they're all cursing behind me or pleased. If tips were supposed to be any higher than that I'd suggest it get written into the price estimate.