Older property not maintained well. Main door on my room had a huge gap allowing hot air and humidity to enter and keeping my A/C running longer than needed creating a muggy moist feeling. Bathroom is outdated. Plug next to bed was empty, my charger did not work and had to plug next to TV. Overall great people but badly maintained property.
Jorge
於 2024 年 11 月住了 3 晚
10/10 有夠讚
Sabrina
2024年11月21日
Great stay!
Sabrina
於 2024 年 11 月住了 3 晚
10/10 有夠讚
Julio C.
情侶出遊
2024年11月20日
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent customer service, great food options,
Julio C.
於 2024 年 11 月住了 5 晚
10/10 有夠讚
Nadiya
商務旅客, 家庭旅遊
2024年11月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything good !
Nadiya
於 2024 年 10 月住了 8 晚
2/10 很糟糕
mercedes,bklyn
家庭旅遊
2024年11月19日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel doesn’t treat everyone the same it was my anniversary and they didn’t do anything special another couple of got an upgrade a bottle of wine and upgraded room
mercedes
於 2024 年 11 月住了 6 晚
8/10 不錯哦
Sukhdeep
團體旅遊
2024年11月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is very convenient close to the Cancun airport.
Very clean and staff is very friendly.
Wish there beach was little more clean.
Sukhdeep
於 2024 年 11 月住了 1 晚
6/10 一般般
DeJuan
團體旅遊
2024年11月17日
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
One restaurant a night open and we couldn’t get a reservation for any of the restaurants until our last night. Buffet food wasn’t good either.
DeJuan
於 2024 年 11 月住了 3 晚
6/10 一般般
Richard
家庭旅遊
2024年11月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
La seule chose qui manque c’est l’animation à la piscine très très moche l’animation
Richard
於 2024 年 11 月住了 5 晚
6/10 一般般
jose
情侶出遊
2024年11月15日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Came for anniversary, room they gave us was extremely dirty and beds weren't in there places. Second room given to us the AC didn't want to work. Third room given to us the sink was leaking and their floor lamp was broken leaning against the wall. At the there was a glass shard in the pool I cut my foot up, bleeding like crazy, they wanted me to fill out a document saying they are not responsible and/or liable etc. I refused.
Not the type of vacation you are looking for if you are celebrating a special occasion.
Extremely dissapointing especially when you have been looking forward to escape from celebrate and have down time.
They did approach us afterwards to mend everything with a room upgrade, specialty dining, champagne and chocolate covered strawberries.
It was bad the first 24 hours of is arriving, but I will definitely accept that Sheyla and Luis from management worked very hard to help us.
The bartenders Enrique and Gerardo and servers Sandra and Carmen were spectacular!
The girls that were in charge of entertainment a special shout-out to them.
jose
於 2024 年 11 月住了 5 晚
10/10 有夠讚
Terry
2024年11月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything. And everybody was friendly and hospitale.
Terry
於 2024 年 10 月住了 5 晚
10/10 有夠讚
Manish
2024年11月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place for vacation
Manish
於 2024 年 11 月住了 3 晚
8/10 不錯哦
Alexandre
2024年11月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really decent hôtel
Alexandre
於 2024 年 11 月住了 10 晚
10/10 有夠讚
Omaira
家庭旅遊
2024年11月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff Anthony Urbano, maria hernandez y Gualberto are the top of the top, very helpful and provide the best service! They make you feel you are in a 5 star hotel!!!!
The drinks can be improved, the alcohol you can barely taste it. The beach area is not the best, they should do something about it.
Omaira
於 2024 年 10 月住了 3 晚
8/10 不錯哦
arnaldo,Isabela
2024年11月10日
喜歡:整潔度
arnaldo
於 2024 年 11 月住了 6 晚
10/10 有夠讚
John
2024年11月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
great place, but needs a larger dining area , for all inclusive ,
John
於 2024 年 10 月住了 5 晚
4/10 不太好
Tammy
2024年11月7日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Tammy
於 2024 年 10 月住了 8 晚
8/10 不錯哦
CUAUHTEMOC
家庭旅遊
2024年11月7日
喜歡:整潔度、設施服務和住宿環境和硬體
Our room was spotless, and the common areas were always well-maintained.
The housekeeping team did a great job every day.
it was a great stay.
The hotel had a nice pool and good shows
Also, there offers excellent and varied food quality.
The reception staff had a bad attitude
was rude and acted like they were bothered by our questions.They gave me my room late and made me stand in line again to give me the key.
The phone in my room never worked during my stay,
I reported it but it was never fixed.
CUAUHTEMOC
於 2024 年 11 月住了 4 晚
4/10 不太好
Constantin
2024年11月7日
The property was not bad it’s the service and the food was not good except the selected restaurant and the drinks were horrible, no taste at all.