Noted Sons Birthday in booking and at check in but they didnt acknowledge it during the stay. Food was good...some staff seemed uninterested and were not quite as good as last time i was at this property. The overall experience was still good.
Jeffrey David
於 2025 年 1 月住了 7 晚
10/10 有夠讚
randall
2025年1月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is my third stay here absolutely the best! no complaints from me!
randall
於 2025 年 1 月住了 8 晚
10/10 有夠讚
Lydell
情侶出遊
2025年1月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The pool "lazy river" (not an actual lazy river) flows all around the property giving quick access wherever your room is. Different temperatures at different pools was nice. Easy beach access.
Lydell
於 2025 年 1 月住了 7 晚
10/10 有夠讚
Samantha Claudette,Grand Rapids
團體旅遊
2025年1月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best all inclusive in the area!
Samantha Claudette
於 2025 年 1 月住了 6 晚
10/10 有夠讚
Raymond
情侶出遊
2025年1月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice resort! Great food and service. We’ll be back !!!
Raymond
於 2025 年 1 月住了 14 晚
10/10 有夠讚
LORENA,Spring Creek
情侶出遊
2025年1月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
You must book here! This place is absolutely beautiful with the best beach, service and dining options!
LORENA
於 2025 年 1 月住了 4 晚
10/10 有夠讚
Crystal
2025年1月16日
喜歡:整潔度、員工素質和住宿環境和硬體
Crystal
於 2024 年 12 月住了 6 晚
8/10 不錯哦
Rolando
2025年1月14日
喜歡:整潔度、員工素質和住宿環境和硬體
Rolando
於 2025 年 1 月住了 6 晚
10/10 有夠讚
Richard
情侶出遊
2025年1月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The excellence Riviera Cancun is an extraordinary resort. We have stayed at this property 7 times & absolutely love it. Delicious food, friendly staff, beautiful property & exciting evening entertainment.
Richard
於 2025 年 1 月住了 4 晚
10/10 有夠讚
Adam
情侶出遊
2025年1月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property met our expectations and more. The food was outstanding, the drinks were amazing, staff were always smiling and helpful.
It rained the one day we were there, but we were able to get a bit of time on the beach and in the pool.
The rooms were clean, stocked with amenities (drinks and snacks).
Definitely would go back again.
Adam
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Jordyn
情侶出遊
2025年1月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place was amazing! The most relaxing and carefree vacation I’ve ever been on. The staff is what makes this place so special. Everyone is friendly and helpful.
Jordyn
於 2025 年 1 月住了 6 晚
2/10 很糟糕
David
2025年1月12日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I think the 5 star reviews are fake. There is nothing 5 star or “Excellent” about this place. I’ve stayed in 3 star hotels that were far cleaner and friendlier.
The rooms are nasty, and crumbling apart with bad patch work everywhere. We had a serious bug problem in our room.
Some of the staff are friendly but most aren’t. The food is mediocre and the portions are very small. Oregano Restaurant was probably the worst Italian food I’ve ever had (but did have a great waiter). The lobster restaurant probably had some of the worst attitudes I’ve seen. Miguel, in particular, was nasty and visibly irritated by having to serve.
The beach is full of seaweed and the water isn’t clear. No one goes in it. That’s a shame since Cancun is 15 min away and has
This is the first vacation that I’ve regretted. Would never return here.
David
於 2024 年 12 月住了 10 晚
10/10 有夠讚
Kala
2025年1月12日
喜歡:整潔度、員工素質和住宿環境和硬體
Kala
於 2025 年 1 月住了 7 晚
4/10 不太好
Jeremy
團體旅遊
2025年1月11日
喜歡:整潔度和設施服務
不喜歡:員工素質
The pools were too cold to swim.
Hot tubs were maybe luke warm.
The room ceiling fan was loud
AC shuts off when you don’t move so you wake up soaked
The main phone does not work
Tv did not work 1 day.
The room we booked 6 months prior was not available when we arrived (suite)
The food was average at best, one goes through up the Indian food.
Staff failed to restock the snacks, called when we got back and were told we had to wait until morning.
At 7 am staff was grinding metal outside our room.
We traveled with a group of 12 couples. This is the first and last time. Beware.
Jeremy
於 2025 年 1 月住了 5 晚
10/10 有夠讚
Deanna Lynne
2025年1月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Deanna Lynne
於 2024 年 12 月住了 4 晚
8/10 不錯哦
Jane
2025年1月11日
喜歡:整潔度
It was as VIP as expected. I had to ask them to clean my room. And the night before they didn’t do a turn down service.
Jane
於 2025 年 1 月住了 6 晚
10/10 有夠讚
Danielle
團體旅遊
2025年1月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very friendly and the property was very clean and beautiful. The only drawback is there were limited chairs around the main pool area.
Danielle
於 2024 年 12 月住了 4 晚
8/10 不錯哦
Kim
情侶出遊, 家庭旅遊
2025年1月9日
喜歡:整潔度、員工素質和設施服務
The staff is incredible. They go above and beyond to make you happy. The food options at each restaurant is amazing, and each meal is absolutely delicious- just as if you are home.
The resort and the rooms physically seem a bit tired. I’m not sure exactly how old it is but I know it is one of the older resorts of the Excellence chain. I do hope they make some renovation improvements.
Kim
於 2024 年 12 月住了 7 晚
10/10 有夠讚
Salvatore
情侶出遊
2025年1月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We recently stayed for ten days at this resort, which was nothing short of amazing. From the moment e arrived, the attention to detail and quality of service stood out.
The cleanliness of the resort was impeccable. Every area, from the rooms to the common areas, was spotless and well-maintained.
The staff truly made the experience unforgettable. Everyone was incredibly friendly, attentive, and eager to ensure we had the best possible time. Their professionalism and warmth shone through whether it was the conceirge, housekeeping or restaurant staff.
The food the restaurants offered was outstanding. Each offered its distinct cuisine and every meal was perfectly prepared. The flavours were rich and options plentiful.
Overall the resort exceeded our expectations in every way. It's the perfect destination for those seeking luxury, relaxation and top-notch service.
Salvatore
於 2024 年 12 月住了 10 晚
10/10 有夠讚
Emily
情侶出遊
2025年1月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We went there for our honeymoon and we literally have nothing negative to say. The staff is so amazing and hard working. Shout out to Angelo in activities, and Pedro, Eddy, Rodrigo, and Ricardo doing bartending. The place is always clean, and the food doesn’t disappoint. We will definitely be back!!!
Emily
於 2025 年 1 月住了 4 晚
10/10 有夠讚
Cynthia
家庭旅遊
2025年1月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Gorgeous property, everyone was so amazing and kind. The food was phenomenal!
Cynthia
於 2025 年 1 月住了 4 晚
10/10 有夠讚
Andrea Lynn
2025年1月5日
喜歡:整潔度、員工素質和住宿環境和硬體
Resort was fabulous! Staff was amazing! Food was incredible!!
Andrea Lynn
於 2024 年 12 月住了 7 晚
10/10 有夠讚
Ruben
情侶出遊
2025年1月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellence was a very beautiful place! it was very relaxing and the staff from the arrival to check in to the staff waiting on us and the staff at the spa and the staff in the restaurants were absolutely amazing and the driver louis was great! Everyone made us feel welcome except for the tall lady in the main floor gift shop next to the coffee shop she was following me making me feel like a criminal, I had just recently spent around $300 if not more American dollars and had plan to purchase more upon my leave, Since she had made us feel we decided not to, other than we look forward to returning back to this place made our special anniversary very nice one that we will always remember thank you for letting us celebrate our 28yrs with Excellence!!
Ruben
於 2024 年 12 月住了 5 晚
10/10 有夠讚
Tim,Ellsworth
情侶出遊
2025年1月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff, layout, restaurants, lazy pool, and beach!