This place was amazing! We’ve done a ton of all inclusive and the food here was above and beyond! The staff was amazing. Hector at Chez Isabelle was so kind and made me feel incredibly special on my birthday. All of the variety of the restaurants was a plus as well. Hugo at the pool bar took great care of me on my 40th birthday. He was so kind and fun. Lots of laughs. Angel is the BEST activity director ever! He had me in tears we laughed so hard. Kept the energy going. Carlos was so good with helping us get to the room and giving us tips on what to do. The property was gorgeous. Well kept. It had a fun vibe to it but not spring break crazy which was so nice. Plenty of seating around the pool and beach. We were never left without a chair. I am not one to go to the same place twice but would definitely go back! Thank you Excellence for making my birthday one of the best birthdays ever!
Lacey
於 2025 年 4 月住了 4 晚
8/10 不錯哦
Nicholas
2025 年 4 月 11 日
喜歡:整潔度、員工素質和住宿環境和硬體
Property was as advertised... Good locat
Nicholas
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Bridget
2025 年 4 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
Bridget
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Crystal
情侶出遊
2025 年 4 月 11 日
喜歡:整潔度、員工素質和設施服務
This was our second stay here. We just love how this particular Excellence resort is so inviting. While their other resorts are newer, we didn't feel as comfortable as we do at this one. The rooms are clean, the staff is friendly and hilarious, and there is so much to do at this resort. The lazy river is unmatched compared to other resorts. The food is top notch and so much more flavorful than the other all-inclusives we've been to. The night events are a lot of fun as well. There are also plenty of daytime activities for those who like to be more engaged. The resort is huge, which allowed us to always find a new zone that fit our mood for that day. If we were more social, we could hang out at the party section by the music. If we were looking for a place to read by the pool, we would move near the spa. There are plenty of cuisines offered and bars everywhere. They also do not skimp on the alcohol! The concierge is great at helping to book excursions for those who are looking to explore.
Crystal
於 2024 年 12 月住了 5 晚
10/10 有夠讚
Nancy
情侶出遊
2025 年 4 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our 5th visit as much as our 1st visit.
Tha staff are amazing! Friendly and efficient. Especially Matilde at the spa pool.
The property is kept clean and well maintained.
The rooms are large clean and well appointed.
The dining rooms are varied to please any palatte from french to japanese to mexican. And no reservations required.
Looking forward to the next chance we have to visit.
Nancy
於 2025 年 3 月住了 7 晚
8/10 不錯哦
Jesus Garibay
情侶出遊
2025 年 4 月 10 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Jesus Garibay
於 2025 年 4 月住了 5 晚
10/10 有夠讚
Jill-Marie,Freeport
情侶出遊
2025 年 4 月 10 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved It!!
Jill-Marie
於 2025 年 4 月住了 3 晚
2/10 很糟糕
ANDREY
團體旅遊, 家庭旅遊
2025 年 4 月 8 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Why would I rate this hotel with two stars, very old not remodeled rooms are old and not remodeled, same with the entire hotel, pools are falling apart beach is nasty. Service is good only after you start tipping.
ANDREY
於 2025 年 3 月住了 7 晚
10/10 有夠讚
Angela
團體旅遊
2025 年 4 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean. Upgrade to Club was worth it!
Angela
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Reina
團體旅遊
2025 年 4 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
Nice beach setup with adequate seating and perfect sand.
Reina
於 2025 年 2 月住了 4 晚
8/10 不錯哦
Kayla Hope
2025 年 4 月 6 日
喜歡:整潔度、員工素質和住宿環境和硬體
Kayla Hope
於 2025 年 3 月住了 4 晚
10/10 有夠讚
Justine
2025 年 4 月 5 日
喜歡:設施服務
They need better entertainment
Justine
於 2025 年 3 月住了 7 晚
10/10 有夠讚
Lefkothea
2025 年 4 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Lefkothea
於 2025 年 3 月住了 5 晚
8/10 不錯哦
Leonid
2025 年 4 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
Impossible to swim due to amount of seaweed in water and on the beach
Leonid
於 2025 年 3 月住了 7 晚
10/10 有夠讚
Robi,San Clemente
情侶出遊
2025 年 4 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The entire experience was outstanding. The staff was friendly and helpful. We appreciated the fact that there were plenty of lounge chair/palapa combos available on the beach. We loved the variety of food/restaurants. Although it is a large resort, we never felt that it was too crowded. Our room was beautiful...comfortable bed.
We will definitely return.
Robi
於 2025 年 3 月住了 14 晚
10/10 有夠讚
Deva
2025 年 4 月 1 日
喜歡:整潔度、員工素質和住宿環境和硬體
Very well maintained property with excellent staff
Deva
於 2025 年 3 月住了 4 晚
10/10 有夠讚
Rimoun
情侶出遊
2025 年 3 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was perfect in terms of service, quality, layout, cleanliness and food. The entertainment/activity staff and nightly entertainment was poor. If your looking for a quite stay at a great hotel, this is the place.
Rimoun
於 2025 年 3 月住了 4 晚
10/10 有夠讚
Martin,bolingbrook
家庭旅遊
2025 年 3 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall, service was good
Martin
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Robert William
2025 年 3 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My second time here. Very nice facilities - grounds, restaurants, pool and staff. Beach/ocean are ok but not outstanding. Tons of seaweed on beach and in ocean. Beach is walkable for 1 mile north and 2-3 miles south. Can walk to beach to the town of Puerto Morelos although there isn't a lot there - a few bars and maybe a few shops. The bars at the hotel are ok but don't really promote a lot of interaction with other guests - better if you come as a group. Definitely all adult and very laid back - not a party scene - which is what they and the guests are going for.
Robert William
於 2025 年 3 月住了 7 晚
2/10 很糟糕
David
2025 年 3 月 29 日
不喜歡:住宿環境和硬體
Don"t do it!
David
於 2025 年 3 月住了 5 晚
8/10 不錯哦
Lawrence
家庭旅遊
2025 年 3 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Dated rooms with AC not as cold as you'll want, I asked to change rooms because of a mold smell but was not able to get one, they just sprayed an Air Freshener that smelled like Vicks. Also, I tried to get an upgrade as a VIP benefit several times and they always seemed to never have anything available. What was the point of being a VIP on Expedia? Other than that everything else was great.
Lawrence
於 2025 年 3 月住了 4 晚
8/10 不錯哦
sergio
情侶出遊
2025 年 3 月 28 日
喜歡:整潔度、員工素質和住宿環境和硬體
Did not receive the upgrade room as a gold Expedia holder
The hotel was not full
sergio
於 2025 年 3 月住了 4 晚
10/10 有夠讚
Jeffrey
情侶出遊
2025 年 3 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service, great resort and food was excellent.