The hotel looks good but the rooms are worn out and not in good maintenance. There was a huge leek in the shower area, which flooded the bathroom. We asked to change the room, which we did, but I did not notice any effort from the staff to listen to the hosts and identify the problems. Breakfast was basic, I was expecting a better breakfast. I am a Platinum member and this is a VIP hotel, I mentioned my status but did not get a room upgrade, which I would have liked. I have to say, though, that the hotel left me a bottle of wine in the room, which I do not drink as I don't drink alcohol. Overall, I did not like the hotel. I have traveled often to Buenos Aires and stay in Palermo, but this hotel I did not like at all.