Nil stars from me. 2pm check in but 1 staff member was obliging allowing me to drop off luggage as i arrived early and needed to head out. The other staff member was very unhelpful when i asked if i could use the wifi to find a place i needed to get to. He insisted I couldn't use it until i checked in at 2pm. I need not have worried, as you can get free wifi in most places. But, just goes to show how stubborn and unhelpful he was. On check in later, i was given a "standard " single room. My booking says twin room..when i questioned this, they insisted my paperwork was wrong. The bed was not even a standard size single bed, pillows were hard, and TV was not working. As i was there for only 1 night and leaving early, i decided to put up with it. I definitely will not stay there again and not be recommending this place. The surrounding area is not so clean. The tram line is opposite, also its about 15mins walk to midi station in one direction, and 15mins to grand place in the other.