The room was clean, but had no running water. We went to dinner and then right to bed. We realized in the middle of the night. There was a flood downstairs and they turned the water off. While they can’t control an emergency, they should offer a refund. The pool was broken, elevator broken, no running water, pre paid breakfast buffet turned into a piece of fruit and yogurt. I get that the staff on hand tried their best, but the upper management including GM should have been on hand in some way to rectify the situation financially. I have no faith that they could handle a more serious emergency and would recommend staying elsewhere. A very nice man allowed me into a locker room to use the bathroom in a sanitary way, and gave me a water bottle. Had it not been too late to leave I would have tried to find a new hotel. I’m shocked by the lack of apology, explanation or any refund of any kind they told me to wait for next week when the GM comes back. In my opinion, if there’s a crisis management should handle things. It was a gross night’s stay and not at all the romantic Valentine’s Day that we had planned for.