This four star hotel we feel is more an overpriced B&B. Although the staff is very friendly, they are re- rather than pro-active. For example, the 20€ breakfast includes very little, unless you specifically ask for what you want, then you get it. We were not asked if we wanted something not present.
The feeling we get is that orders from the Thai owners are to limit cost, rather than to enhance visitor satisfaction.
Positive is that location is great, very close to many prominent Bordeaux vineyards.