Facility was in a great location, and the room was excellent. The check in process was informal, may not have been a regular employee; we got the keys fine, but no wifi password. Later we also found the room had no soap. Checking out was a mystery, the hotel lobby was locked. We ended up dropping the keys in the mailbox. Overall I think we would stay again, the hotel facilities are great, but the customer interaction (or lack thereof) needs some work.