Horrible customer service. Ordered a bucket of ice and never got it. I had to personally go to the bar and get it. The buckets remained in my room for three days until I had to take them down myself. I complained with the receptionist and she did not even care. The AC does not work well. Woke up in the middle of the night sweating. The rooms lack ventilation and sun light. It seemed they gave me the worst room. I have always been treated excellent in other IHG properties as I am a silver member, this is the first time I experienced this level of mediocre customer service and attention to detail. If you’re looking for good location there are other hotels like Envoy Hotel, Art Belgrade Hotel, or Museum Hotel, they are in the same street and I’m sure you will be better off in one of these hotels.