Great staff, lovely lady greeted us each morning for breakfast. Beautiful room. We were absolutely delighted with our stay.
John
於 2024 年 12 月住了 3 晚
6/10 一般般
Fiona
情侶出遊
2024年12月19日
喜歡:員工素質
Overpriced for the deluxe room for bed only. No bigger than a budget hotel room. Bland, Plain decor in the bedroom but a lovely bathroom. Water taps ‘squealed’ when turning on? No bath robes or fridge. Disappointing for a 5 star hotel?
Fiona
於 2024 年 12 月住了 1 晚
6/10 一般般
Richard
情侶出遊, 家庭旅遊
2024年12月16日
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
We were given a disabled access room, which wasnt ideal given the price of the room. No coffee machine in the room either, just a kettle and instant.
Richard
於 2024 年 12 月住了 2 晚
8/10 不錯哦
Gary
2024年12月15日
喜歡:整潔度、員工素質和住宿環境和硬體
Gary
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Sonia
團體旅遊
2024年12月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our hotel room was stunning, we had a bath! We received superb service from the staff and the breakfast, cocktails and whiskey were delicious. We loved the bar on the 23rd floor! Would definitely stay again, easy walk to all the shops, pubs, Christmas market. Very tasteful decor :)
Sonia
於 2024 年 12 月住了 2 晚
8/10 不錯哦
Lesley
情侶出遊
2024年12月11日
喜歡:整潔度、員工素質和住宿環境和硬體
A really lovely hotel with most staff being superb, marked down slightly due to the staff in the first floor bar that were pretty lacking, had to remind them two evenings running that we have been waiting a long time & still didn’t have our drinks but they weren’t bothered so the second evening when the same happened we left to go elsewhere. Overall this is a really lovely hotel & all the reception area staff were friendly & super helpful.
Lesley
於 2024 年 12 月住了 2 晚
10/10 有夠讚
Glynn
2024年12月7日
Glynn
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Mark
2024年12月5日
Mark
於 2024 年 11 月住了 3 晚
8/10 不錯哦
Brian
2024年12月2日
喜歡:整潔度、員工素質和住宿環境和硬體
Brian
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Sharon
2024年11月29日
喜歡:整潔度、員工素質和住宿環境和硬體
I loved the friendly staff the hotel it's self was beautiful.
Sharon
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Ben
2024年11月28日
喜歡:整潔度、員工素質和住宿環境和硬體
Lovely stay
Ben
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Alan
2024年11月27日
喜歡:整潔度和員工素質
Great hotel, lovely staff
Alan
於 2024 年 11 月住了 1 晚
4/10 不太好
Karen
2024年11月26日
喜歡:住宿環境和硬體
不喜歡:整潔度和員工素質
Really a 4 star that is still figuring things out.
1. Upon checkin they gave me a room that was on the lowest floor that looked out to the roof and mechanical devices. The floor smelt, but they were able to clean that after being notified.
2. Hours later I was able to move to a higher floor and the new room did not have any hand soap, the entire jar was missing so there was just a hole where the jar was supposed to be. I notified the reception and they said they would send it right up. Three hours later, still no hand soap. I went for dinner and notified them I still hadn’t received hand soap. A few hours later I returned from dinner and once again there was no hand soap. I finally received a knock on the door 5.5-6 hours after requesting soap only to be handed an additional body wash jar and notified that the hotel had run out of soap and that “body wash” was practically the same.
3. I found a small baggy in the bedding. It was small and had a white residue inside (looked like Coke). I took a picture I was so shocked.
4. Tea and biscuits were not replenished after housekeeping. No coffee machine with espresso pods or anything.
5. Hotel was notified in advance it was my birthday and no card/upgrades/or anything (my next 4 star hotel at least gave me a card)
6. As an advertised five star these features were also not present: no turndown service, the room was not tidied during housekeeping & there was no doorman.
If you want a Five Star experience - Try the Merchant.
Karen
於 2024 年 11 月住了 3 晚
10/10 有夠讚
Deborah
家庭旅遊
2024年11月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel and the staff are very welcoming
Deborah
於 2024 年 11 月住了 3 晚
10/10 有夠讚
Lynn
2024年11月24日
喜歡:整潔度、員工素質和住宿環境和硬體
Lynn
於 2024 年 11 月住了 2 晚
10/10 有夠讚
Dawn
2024年11月23日
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent
Dawn
於 2024 年 11 月住了 1 晚
6/10 一般般
Maurice
團體旅遊
2024年11月22日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Staff are generally not very well trained or managed. Bar staff kept bringing drinks that weren’t ours and took a 15 mins to bring our drinks at a quiet time. They then brought the bill after we’d had 2 rounds which was a little embarrassing because they clearly thought we were going to run off without paying. When I asked why we couldn’t keep the tab open the waiter said it was hotel policy. They could have take a preauthorisation if his was their policy. It’s not what you’d expect from a 4 or 5 star. But staff generally are poor. Parking facilities are a 10 minute walk away. Lifts were very busy at times.
Maurice
於 2024 年 11 月住了 1 晚
6/10 一般般
Oscar
2024年11月20日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Bar area freezing, closed early, nowhere to get a drink after 11.30pm
Oscar
於 2024 年 11 月住了 1 晚
2/10 很糟糕
Ryan
情侶出遊
2024年11月18日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Not enough staff. Charged for room service although it didn’t arrive. Also… room wasn’t made up.
Ryan
於 2024 年 11 月住了 2 晚
6/10 一般般
gillian
團體旅遊
2024年11月12日
喜歡:員工素質
For been such a new hotel this place isn’t all that pretty grubby an the room is basic nothing special at all don’t think I’ll be back in this hotel
gillian
於 2024 年 11 月住了 1 晚
8/10 不錯哦
Robert
情侶出遊
2024年11月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel and staff were excellent, couldn’t have asked for a better stay for my girlfriend’s birthday.
Robert
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Dermot
情侶出遊
2024年11月3日
喜歡:設施服務
Hotel was lovely and clean
Dermot
於 2024 年 10 月住了 1 晚
8/10 不錯哦
Catherine
2024年11月2日
喜歡:整潔度、員工素質和住宿環境和硬體
Lovely place to stay for a city break. Staff are very friendly and accommodating.