Bed had dirty sheets (hairs), mattress protector was disgusting, with various substances on it… and room had a horrible smell. I could not be moved as the place was full. Staff did change my sheets and duvet but only had a single duvet for a double bed… Staff in fairness, and in particular the Manager, Jacqui, were apologetic, extremely helpful, and my full refund is being processed. This is more of a low-end travel hotel although you wouldn’t think it with the prices they charge. I won’t go there again.