The property is very nice, and it does feel like a true 5-star property with under 20 rooms and nice amenities. My experience was probably out of the ordinary but I genuinely did not enjoy my time here. I booked the lowest priced room (by choice, it was only 1 night and I planned to explore the city most of the day). The room was small, and obviously does not include the same spa amenities are the more expensive rooms, nor does it include breakfast which will be an extra 23 Euro.
I woke up at 1:30am to use the restroom and the toilet broke, causing a loud water running noise to go on until the staff could fix it, over 40 minutes from start to finish. I had to wake up and get dressed so the staff could enter the room and fix it. I received a very disingenuous apology afterwards. I had a somewhat early international flight the next day so this was inconvenient.
At breakfast the next morning, my meal was improperly cooked and I had to decline the plate and leave quickly to catch my flight as I didn't have time to wait for the food to be re-made.
Also, the service in the restaurant is VERY slow unless you are comfortable waving over the staff each time you need something or to get the bill. For both meals there, it was only one server staffed for the entire restaurant so they are too busy to attend to everyone as expected.
