All staff are lovely, particularly the gentleman seemingly working 24/7 at the front desk.
The unprompted upgrade (weirdly coincidental 2 minutes after I stepped into the room I had initially booked) to a freshly renovated room was appreciated, however it did not completely make up for the shortcomings, in particular the permanently closed pool, which was the primary reason why I chose this hotel (photos of the pool are still front & centre on the booking website I use, wotif.com)
Good room with nice, clean bathroom with good shower, good aircon, consistent wifi, nice balcony with great city view (but needs some seating.)
There were some other minor problems, but to their credit staff took care of them promptly.
Staff & the establishment are seemingly trying hard to improve, but the pool thing is a dealbreaker & until they stop advertising it as a key feature, I cannot recommend this hotel.