Very dated an in need of freshening up. Smelt like the property had been closed for some time.
Dawn
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Linsey
家庭旅遊
2024年4月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good break at Aviemore , nice swimming pool
Linsey
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Katie
2024年3月16日
Katie
於 2024 年 3 月住了 1 晚
6/10 一般般
Thomas
2024年1月23日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Bad communication
I arrived the booked hotel, but there were empty. I have been waiting one hour outside the hotel during cold weather. There is no direct contact to the hotel from hotel.com
Finally I found their contact # from their website. They moved my booking to another hotel, Macdonald Highlands Hotel, without any notice to me. They told me because I booked the hotel from 3rd party (Hotels.com) so they can’t contact me. I think it is non sense. I can’t pay £25 for the dinner package, I have to pay the normal price from their menu (because I moved another hotel so I have to changed my plan for dinner).
Thomas
於 2024 年 1 月住了 3 晚
2/10 很糟糕
Alison Lynne
2023年12月17日
不喜歡:員工素質和客房舒適度
Alison Lynne
於 2023 年 12 月住了 3 晚
6/10 一般般
Carol-Anne
家庭旅遊
2023年12月8日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Disappointing
I think I expected too much from this hotel going by the pictures and the experience I’ve had at other MacDonald hotels I expected a comfortable stay. The hotel was in need of a refurbishment especially the bathroom area. I found the surround of the bath had not been cleaned and found a dead spider on the window sill. I know these are little things but we stayed at this hotel as they offered a Christmas experience so expected my children to stay in a clean bedroom. The hotel room was very cold it was -9 outside I turned the heater to the maximum but it still was only mildly warm to touch. After a couple of visits to reception the agreed to bring up a heater which made a massive difference. Breakfast was okay again my expectations were high especially since it was advertised as a family friendly Christmas weekend break there was hardly anything child friendly for breakfast apart from cereal. I won’t be returning to this hotel I don’t think it represents the MacDonald brand well.
Carol-Anne
於 2023 年 12 月住了 1 晚
8/10 不錯哦
stuart
2023年9月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Room was perfectly fine. Clean and bed was comfortable. Hotel itself looked a little tired..
stuart
於 2023 年 9 月住了 1 晚
8/10 不錯哦
Ruth
2023年9月15日
喜歡:整潔度、員工素質和客房舒適度
Pleasant stay need better info from Hotels.com
No stars to Hotels.com who send the wrong information about which MacDonald Hotel we were staying in. I was sent details for a hotel which is currently closed at the MacDonald resort. The resort has three hotels, one of which is currently closed for renovation and we wasted some time looking for the correct hotel. The actual hotel, the MacDonald Highlander was very comfortable though in need of some updating. Very tasty buffet breakfast.
Ruth
於 2023 年 9 月住了 1 晚
4/10 不太好
Stephen
2023年9月5日
Stephen
於 2023 年 9 月住了 1 晚
6/10 一般般
Andrew
家庭旅遊
2023年8月5日
喜歡:整潔度和客房舒適度
Andrew
於 2023 年 8 月住了 2 晚
8/10 不錯哦
Lisa
2023年7月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lisa
於 2023 年 7 月住了 3 晚
4/10 不太好
真實旅客
家庭旅遊
2023年7月23日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Run down
Very tired and run down, the hotel looks awful from the outside and isn't much better inside as soon as you walk in the place smells damp and musty, the bar and restaurant are drab, the stairwells and corridors desperately need freshened up as do the carpets and bathrooms in the room. We had a room right next to the stairwell and were constantly woken up through the night by the doors banging. So glad we only had to stay one night definitely won't be back.
真實旅客
於 2023 年 7 月住了 1 晚
8/10 不錯哦
Julie
2023年7月21日
Julie
於 2023 年 7 月住了 2 晚
6/10 一般般
James
家庭旅遊
2023年7月8日
喜歡:整潔度和員工素質
Disappointing family break.
We had planned this as a family summer break. Having visited several times before we knew what to expect. However we were unaware the hotel had changed the family ‘dinner bread and breakfast’ deal to seclude main meals for children. Quite bizarre and not something we were clearly aware of from booking info.
Food was ok. Breakfast is as expected with a good choice. The main meals menu however is been stripped back and items have jumped in price meaning the adult allocation of £25 per adult per main meal didn’t stretch far and so it was impossible to even get 2 courses. These changes have meant the hotel is no longer competitive in terms of the other options we consider when booking.
The hotel is a good family venue. It’s in a great location and has great amenities both within the hotel complex and in the local area.
The pool is always a winner with our kids as they love the slide and the wave machine.
The rooms are ok. We’ve never had cause to complain however on this occasion we were directly above back reception in the Aviemore Hotel and sadly this meant we were constantly awakened every time someone slammed a door beneath our room - which was constantly throughout the night. Wherever this door is and whoever needs to use it that often needs to consider the sleeping families above. We did mention this to reception staff but it was laughed off so I doubt it will be resolved.
All in all a rather disappointing stay that means we likely will not return.
James
於 2023 年 7 月住了 3 晚
2/10 很糟糕
Jake
2023年6月30日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mould and damp room
We were given a disabled access room without asking. When we arrived in room there was a overpowering smell of perfume. after a few hours we noticed the shower leaked into the main room and there was a terrible smell of damp and mould. This made my pregnant wife fell sick all night. The reception did nothing. Cooked breakfast was nice but fresh fruits had gone bad and also orange juice was off.
Jake
於 2023 年 6 月住了 1 晚
8/10 不錯哦
Nicola
家庭旅遊
2023年6月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The Aviemore Hotel bar and Spey burgers restaurant were not open, part of the reason for us chosing this hotel and resort. It was disappointing as fussy kid eater.
The other restaurant giivannis was nice and quick service with friendly staff.
Nicola
於 2023 年 6 月住了 2 晚
6/10 一般般
Neil
2023年6月13日
喜歡:整潔度和員工素質
Wonderful staff, but dated hotel
Super position in Aviemore, very near the shops and restaurants. The hotel is looking dated now. Breakfast was good. The most annoying things were the heavy, banging hotel doors and the fact that my key card kept failing to work, necessitating many (longish) walks back to reception. The best thing about this hotel are the super helpful staff, particularly reception.
Neil
於 2023 年 6 月住了 2 晚
10/10 有夠讚
graham
情侶出遊
2023年6月7日
喜歡:整潔度和住宿環境和硬體
Although early in the season there was still a lot to do on site.
graham
於 2023 年 6 月住了 3 晚
4/10 不太好
Yvonne
家庭旅遊
2023年6月6日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
All Amenities closed - poor staff attitude.
Terrible hotel with none of the amenities promised. Swimming pool, bar and restaurant all closed. I had booked a hotel with swimming pool for my 7 year old son who was very disappointed. Had to walk to sister hotel for dinner which was not what we wanted since I had a broken shoulder. Road sign said Retail Shops but nothing open and receptionist couldn't have cared less when I asked. Room was fine apart from getting 2 sets of towels for 3 people. Had dinner at Aspects restaurant but when I asked for Malt Vinegar for my Fish and Chips it apparently caused a problem as they told me they had none and no one had ever asked for it which cannot be true. This is the most traditional British meal you could order!. This info came from the Supervisor who lied and told me he was the Manager.
Yvonne
於 2023 年 5 月住了 1 晚
8/10 不錯哦
Irene
2023年5月23日
Irene
於 2023 年 5 月住了 2 晚
10/10 有夠讚
Doreen
情侶出遊, 家庭旅遊
2023年5月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were very happy with our stay here. It was clean, beds were comfortable and a great location next to Glencoe National Park. Our stay also gave us credit for dinner and breakfast, both of which were very good. The staff was friendly and very attentive. It is within walking distance to the downtown area. Very happy with this hotel.