Attentive and friendly staff all over the hotel; from the kids club to the reception and dining area - the people really made our stay what it was.
We had a small recurring issue with one of the lights in our room and were swiftly re-housed in a nearby, upgraded room which was great.
The hotel was wonderfully clean and tidy, plenty to do between the beautiful beach/spa/pools/fitness classes and also very nearby padel courts.
My partner and daughter are vegan - there was not an abundance of vegan options, but at breakfast the hotel were very helpful in making vegan alternatives where possible like pancakes in the morning; they had all the basics like plant based ‘dairy’ foods and they sourced vegan cheese for us, and had plenty of recommendations for restaurants in the area with good vegan options.
There’s a small, quiet square with a small supermarket, shops, restaurants and bars just outside the grounds which was really handy for lunch and a few evenings to eat out, Pizzeria Falésia especially.
We’d wholly recommend and would visit again; especially during a nearby vegan food festival in Loule in September!