4/10 Poor
Kevin
Traveled with family
2024/6/1
Was disappointed with the property and service for a number of reasons:
1. Our luggage did not come to our room until we called to ask about it.
2. Toilet room does not have ventilation or air conditioning. When inquired, we were offered a fan and recommended to keep the door open after doing our business. Hard to believe as this is a luxury 5 Star hotel. I’d be embarrassed to invite any guests to our room.
3. We requested to extend our checkout time by one hour, and was DENIED.
We will reconsider staying at this hotel again or recommend anyone.
Kevin
Stayed 2 nights in May 2024