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"The service is good and location is convenient."

"I stayed at this hotel before used to be much better"

"The location is absolutely perfect . The staff was amazing , every single member went beyond a perfect service . "

"The room was modern and very pretty. Location was great, it’s right next to the tallest building in Shanghai and very close to the metro stop. Yet, the walls were too thin so we can hear other people talking. Their checkin process was disorganized, we literally have to check with the front desk each time, and they did not text/call us. "

"Really enjoyed my stay at Grand Kempinski. Location is convenient yet quiet. Several restaurants, a shopping mall and a subway station are all in walking distance. Staff were professional and friendly. Bellboys were very helpful. Our room has a nice view of the Bund. The only minor thing is that although the bathroom is decently-sized, I couldn't find a good spot for my toiletries. A design flaw I guess. Overall I highly recommend this hotel and would stay here again next time I come to...

"Location is very accessible to metro /maglev. About 8 mins walk to hotel from metro, Lujiacui. Room facing huangpu river and walking distance to the Bund . Oriental pearl tower and Disney store are nearby. Highly recommended hotel. 👍"

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"On Business trip"