There’s a gentleman by the name of “Chris” whom I’m assuming is an operator (answers and transfers accordingly) is NOT friendly at ALL. I’d HIGHLY suggest some customer service retraining.
The toilet had an issue which come to find out stemmed from outside yet, it was fixed in a timely fashion.
Laretta
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Aaron
親子旅遊
2024年5月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love it love it love it! Felt like a home away from home. My kids loved the stairs and upstairs space for sleeping and play, my husband loved the loaded kitchen with a laundry unit!!! I loved the grounds and coffee shop overlooking the pond with a lot of lovely geese and green space. The private bedroom downstairs so we didn't share a room with the kids. Close proximity to Colonial Williamsburg! It was our favorite stay out of the 7 places we rented on our road trip.
Only thing I could live without is the calls from staff trying to sell us stuff. I know it's a club and a business but it was a tad annoying.
Overall, 5 stars 🌟
Aaron
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Elaine
家庭旅遊
2024年5月26日
喜歡:整潔度和住宿環境和硬體
Front desk could have been more pleasant. No dining option on property that was open. indoor pool was closed.
Elaine
於 2024 年 5 月住了 1 晚
10/10 有夠讚
david
情侶出遊
2024年5月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Units are like apartments versus a room at hotel.full size kitchen saves money versus going out for every meal. Close to outlet mall and other shopping. Within a few minutes to many restaurants. Adult only pool and hot tub outside. They also have 2 family pools.
david
於 2024 年 5 月住了 2 晚
6/10 一般般
Patricia
家庭旅遊
2024年5月25日
不喜歡:員工素質
The room itself was big and comfy but very outdated. It was also impossible to get anyone to help with getting extra bedding (for pullout couch). I called and everyone would transfer me and I would end up with a voicemail. The room was very quiet