It’s the F1 weekend so it was fairly busy so I do understand it was hectic. However, no information shared during check-in, no operator picking up the phone after 12am, no one did house keeping the first day we were there. And when they did housekeeping they started ringing the bell at 9am. And we realised we didn’t have a DND sign in our room when we walked past others and seeing they have one. Not a particularly pleasant stay but convenient enough.
Mun Kay Mandy
於 2022 年 9 月住了 4 晚
10/10 有夠讚
Kwan Ying Rita
商務旅客
2020年2月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel and excellent service
Very good environment and excellent service
Kwan Ying Rita
於 2020 年 2 月住了 1 晚
8/10 不錯哦
真實旅客
商務旅客
2020年1月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 12 月住了 2 晚
2/10 很糟糕
EmilyLam
情侶出遊, 商務旅客, 團體旅遊
2019年11月4日
喜歡:設施服務和住宿環境和硬體
不喜歡:員工素質
I and my husband stayed at Rm 636 of Mercure at Stevens Singapore from Oct. 21 to 25. Basically, the hotel facilites are good though room is small as many other hotels are in Singapore. But I was completely disappointed to its housekeeping staff and the hotel management for their respond to my complaint about the lost of my Thai Club membership card in the hotel room that I was staying at. I was even told by the hotel manager on duty for searching my room for my claimed lost card when I was at present in the room of which she implied that I was making up the lost card "story" and denied their duty of taking my card from the card slot of the room on the 2nd day during my stay. This made me so angry and I would never stay at this hotel in the future. If housekeeping staff are not honest, the hotel guests' personal properties will be at risk.
EmilyLam
於 2019 年 10 月住了 4 晚
4/10 不太好
真實旅客
商務旅客
2019年10月25日
喜歡:住宿環境和硬體和客房舒適度
不喜歡:員工素質
Checked in experience was bad. Front desk got the credit card to make deposit. After that saying need to wait for 1hour, cuz the room is not ready. After 1hour, they kept asking me to wait. However, they help me transfer to similar level.