Room need more maintenance. Not rhat clean as it say.
.
Lee
於 2024 年 5 月住了 3 晚
4/10 不太好
Alex
家庭旅遊
2024年4月15日
不喜歡:員工素質、設施服務和住宿環境和硬體
I booked this hotel so my mom can have a great time in Phnom Penh. But when we got there, front desk service was not great. No one helped my 72-year-old mother with her backpack when we checked in (I was carrying our other things, and my own backpack).
I paid for a second card at the front desk and when I tried it, it didn’t work. I called them and they told me I had to come down to front desk again to fix it. This process could’ve been more convenient.
I also asked them to help me book a bus (they had the brochure for it). They said yes they can book it so I booked my hotel at my next destination—with the information that I can book my bus later. After that, I came down to confirm my bus and they said they forgot to check before they said yes to me, but they can’t book my bus because the Giant Ibis offices were closed (New Year’s) and “how would I call them if they’re closed?” were her words. I get that but they could’ve been more attentive.
Staff at breakfast were helpful and friendly enough though!