Booked this hotel for a layover bc of the great reviews. Read til the end. Premature disappointment set in when I walked into the lobby, it was kind of drab and unimpressive, especially considering the location and rank. There’s one piece of furniture, a chaise and one desk attendant at a small podium. I can’t help but think the staff would desire more aesthetics for their shift. This area should feel more inviting. Then I arrive in the room and was surprised by the outdated furnishings. This hotel does not feel like 4 stars, more like 3. But it gets better.
Beyond this immediate impression, all else was great. I got the kitchenette room and this is what raised the bar. The room was quite accommodating for my needs. Adequate space and storage, appropriate charging outlets and nothing missing. It was quiet despite being in the heart of Rockefeller Center. The location is a winner, easy access to Times Square w/o being in it, transportation and so many must sees in Manhattan. This is what trumps the downside. They have a common living room/business center which somewhat redeems the lack of a guest lobby. A few more nice touches- they have purified water stations on the floors, and a complimentary guest washer and dryer available first come first served which came in so handy for us having just wrapped up a 2-week international trip and NY was a stop on the journey back home. Overall, I would stay here again. If they updated the rooms, I would seek this location over others.