城市景
查看供應情況

倫敦薊花大理石拱門的評分

4 out of 5
倫敦薊花大理石拱門
Bryanston Street, Marble Arch, London, England

評論

8.2

非常好

10 分，有夠讚；1028 則評論中有 413 則" "
8 分，不錯哦；1028 則評論中有 371 則" "
6 分，一般般；1028 則評論中有 128 則" "
4 分，不太好；1028 則評論中有 64 則" "
2 分，很糟糕；1028 則評論中有 52 則" "

8.2/10

整潔度

8.4/10

員工素質

8.0/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
有蚊
於 2023 年 9 月住了 1 晚
Tony Hill 於 2023年9月19日回覆
Thank you for your feedback. We will be addressing your concerns.

10/10 有夠讚

man ying

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推薦
酒店附近好多百貨，餐飲。酒店本身較多中東國家人士入住，但不影響。
於 2023 年 8 月住了 4 晚
Tony Hill 於 2023年8月30日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Marble Arch. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future. Kind Regards, Tony Hill General Manager

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 3 晚
Reception Manager 於 2023年4月26日回覆
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 有夠讚

Po King rosalinda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 1 晚
Steve Cane 於 2019年10月19日回覆
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

6/10 一般般

CHUNG YUAN

喜歡：員工素質、住宿環境和硬體和客房舒適度
清潔度普通，附近很好逛街
本來入住的房間不太乾淨，房間似乎沒清潔過，還在廁所發現小蟑螂 房內也有燈具是壞的 經反應後，櫃臺表示願意幫我們換房，之後的房間就比較正常了
於 2019 年 10 月住了 2 晚
gm 於 2019年10月14日回覆
Dear Chung Yuan Thank you for having taken the time to complete a review following your recent stay with us. I am sorry to see however that in some aspects your stay fell short of expectations, and would like to assure you that the feedback provided will be used internally to improve matters for the future I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

4/10 不太好

Pui Fung

喜歡：整潔度、員工素質和客房舒適度
Overall is ok
The hotel location is just perfect, extremely convenient and easy access! Staffs are nice. Free lounge access everyday, complimentary refill fridge and free breakfast also. But 95% of the guests are from Middle East and I thought I was in Dubai or what. The hotel staffs are very nice. Housekeeping is not responding sometimes you might need to call concierge instead to get towels. One thing is weird that the bathroom has no ventilation.
於 2019 年 7 月住了 4 晚
Steve Cane, 於 2019年7月20日回覆
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

10/10 有夠讚

YunTung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點極佳，房間寬敞舒適！
飯店地點良好，緊鄰牛津街，交通逛街購物都很方便！飯店櫃檯服務良好迅速，這次住宿的房型是行政雙人房，兩單床的房型，寬敞舒適，浴室有淋浴間和浴缸，非常方便！
於 2019 年 5 月住了 3 晚
Steve Cane 於 2019年6月17日回覆
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

8/10 不錯哦

FONG，hk

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
位置優越，位處Marble Arch站及牛津街，可步行前往海德公園。牛津街上知名店舖林立，如selfridges 百貨，亦有許多出色食肆；房間寬敞，洗手間整潔；房內有mini bar，內有薯片、朱古力條、營養小食條等；沒有拖鞋、牙刷牙膏提供，宜帶備。
於 2019 年 4 月住了 4 晚
Steve Cane 於 2019年5月4日回覆
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane, General Manager

8/10 不錯哦

Michele，Oakvlle

情侶出遊
喜歡：整潔度、員工素質和設施服務
Room was clean. A few house keeping issues but otherwise a comfortable stay.
於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月27日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill General Manager

10/10 有夠讚

Isabel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月26日回覆
Dear Isabel, Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

6/10 一般般

Catherine

家庭旅遊
喜歡：整潔度和設施服務
不喜歡：員工素質
The room and facilities in the room were excellent, but housekeeping forgot to service the room on the first day then came into the room ignoring the do not disturb light on the second morning. Only 2 lifts available for use which meant getting a lift was always difficult.
於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月24日回覆
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony Hill, General Manager

8/10 不錯哦

Tove

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sentralt og god størrelse på rommet
於 2024 年 5 月住了 4 晚
Tony Hill, General Manager 於 2024年5月22日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

10/10 有夠讚

Rene

家庭旅遊
Everything that we needed in a hotel.
於 2024 年 5 月住了 3 晚
Tony Hill, General Manager 於 2024年5月22日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

10/10 有夠讚

Ying

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel! This location is so convenient. The staff are super nice! The room is very clean! We dropped off our luggage before check-in time and walked to Hyde park to have fun. Love this hotel!
於 2024 年 5 月住了 4 晚
Tony Hill, General Manager 於 2024年5月21日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 不錯哦

Cherry

喜歡：整潔度和員工素質
Onur Can Reception Manager 於 2024年5月22日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 不錯哦

Ronald

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Tony Hill, General Manager 於 2024年5月21日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

10/10 有夠讚

Heather

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was great. Had to wait for elevator but location is fantastic.
於 2024 年 4 月住了 3 晚
ony Hill, General Manager 於 2024年5月20日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 不錯哦

Michael，Charlottesville

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location for shops, restaurants and Tube. Room were clean, beds comfortable, and decent size. Only downside was that there were not enough lifts, which led to long wait times during checkin and checkout times in particular. Otherwise, highly recommended.
於 2024 年 5 月住了 4 晚
ony Hill, General Manager 於 2024年5月20日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 不錯哦

Michael Leonhard

團體旅遊
喜歡：整潔度、員工素質和設施服務
Gute und zentrale Lage, Zimmer gut ausgestattet und für Londoner Verhältnisse recht gross. Frühstück reichhaltig, aber teilweise lange Wartezeit vor den Kaffeeautomaten. Nervig war der Fahrstuhl, hier liefen nur zwei von vier. Deshalb teilweise lange Schlangen. Soll aber bis Sommer wieder alles in Ordnung sein.
於 2024 年 5 月住了 4 晚
Tony Hill 於 2024年5月20日回覆
Dear Michael Leonhard, Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill,General Manager

10/10 有夠讚

Monica J

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel, large rooms, especially when compared to other hotels in London. Great location, close to Bond Street, Marble Arch, and the Elizabeth Line Tube stations. Plenty of shopping available. Hop on hop off bus tour close by. Found the elevator service insufficient for a hotel of this size. Staff and dining options were very good. Hotel was extremely clean and had a nice up to date feel about it. We would definitely recommend The Thistle Marble Arch Hotel.
於 2024 年 5 月住了 8 晚
Tony Hill 於 2024年5月19日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 不錯哦

Harold

情侶出遊
喜歡：整潔度和員工素質
Their 2 elevators were insufficient for the number of rooms in the hotel. Very limited food available. The bar manager Ari made us feel very comfortable and enjoyed his stories!
於 2024 年 5 月住了 3 晚
Tony Hill 於 2024年5月14日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

6/10 一般般

Tonya

團體旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Need more elevators! Takes 30 min to use!
於 2024 年 5 月住了 4 晚
Tony Hill 於 2024年5月14日回覆
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 不錯哦

Michael

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall the hotel was good, it just has 1 major problem… there’s a lack of elevators. It’s a big hotel with only 2, so it’s very difficult to get in and out of the property. I wouldn’t stay there again unless I was on the first floor, and definitely don’t stay there if you’re elderly and can’t take the stairs.
於 2024 年 5 月住了 6 晚
Tony Hill 於 2024年5月14日回覆
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 不錯哦

Leanne

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和設施服務
Great location, great staff and service!
於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月13日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

10/10 有夠讚

Kim

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月13日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, tony Hill

6/10 一般般

Bilal

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Everything was good but really the limited number of elevators for a property of this size is a real pain in the neck. Going out or into the hotel is a real expedition. You may need sometime more than 10 minutes to go from the 6th floor to the 1st floor (reception). Otherwise, room clean and personnel very helpful and polite.
於 2024 年 5 月住了 4 晚
Tony Hill 於 2024年5月11日回覆
Thank you for leaving a review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Yours sincerelytony hill

10/10 有夠讚

Vivian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dit hotel beviel ons zeer goed. We waren met drie: vader, moeder en zoon van 12. Mooie ruime kamer voor ons 3. Heel netjes, genoeg schone handdoeken indien nodig. Shampoo, zeepjes, bodylotion voorradig. Altijd een paar drankjes (water (dieet-)cola) in de koelkast. Deze was trouwens ook superhandig voor eigen drankjes. Een top ontbijt, plaatsing van gasten supergoed en gestructureerd geregeld. Eten en drinken genoeg en lekker. Personeel heel aardig! Enige minpunt: Jammer dat men (volwassen/arrogante) gasten die heel hard zitten te telefoneren tijdens het ontbijt of (race-)filmpjes zitten te kijken tot zichtbaar ongenoegen van de overige gasten daar niet op durft aan te spreken. Verder top! 👍 Er wordt veel gezegd over de liften; het klopt dat het voor dit grote hotel wat weinig liften zijn, maar ja "geduld is een schone zaak" zeker als je er voor je vakantie bent en als je je gewoon netjes aanpast aan de nette mentaliteit van de Engelsen, komt ieder op zijn beurt boven en/of beneden. De ligging van het hotel is ook top: midden in het centrum en toch hoor je niks van het lawaai van de stad. De metro van Marble Arch om de hoek, wat wil je nog meer. Echt geweldig. Wij komen zeker nog eens hier terug.
於 2024 年 5 月住了 4 晚
Tony Hill 於 2024年5月11日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Marble Arch.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsTony HillGeneral Manager

10/10 有夠讚

David

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were fantastic. We needed an early check in as we were off to the Kings Garden party and despite getting there at 11am, Pav who was working on the front desk managed to get us a room so we could get dressed amd ready to go as early as we could. They truly went above and beyond!
於 2024 年 5 月住了 1 晚
Reception Manager 於 2024年5月10日回覆
Dear DavidThank you for having taken the time to complete a review following your recent stay with us. We hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 有夠讚

Bruce

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月13日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

2/10 很糟糕

Shahbaz

不喜歡：住宿環境和硬體
Only two lifts for the whole hotel. Was waiting 15 minutes to get on the lift
於 2024 年 5 月住了 1 晚
Kind regards, Tony Hill General Manager 於 2024年5月9日回覆
Dear Mohammed, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed.

10/10 有夠讚

Mary

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good size room comfortable beds. Great AC. Free complimemtary bar in room always restocked. Walking distance to tube shopping seeing the sites. Polite helpful staff. Only downside needs more lifts, but this was in progress during our visit. Highly recommend a stay here:)
於 2024 年 5 月住了 7 晚
Tony Hill General Manager 於 2024年5月8日回覆
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

8/10 不錯哦

Karen

團體旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, comfy room and good service. Staff are helpful and friendly. Not the cheapest but this is London pricing.
於 2024 年 5 月住了 1 晚
Tony Hill 於 2024年5月7日回覆
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 不錯哦

Rebecca

喜歡：整潔度、員工素質和住宿環境和硬體
Very well located and lovely room.
於 2024 年 4 月住了 1 晚
Tony Hill, General Manager 於 2024年5月6日回覆
Dear Rebecca, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 不錯哦

Ashley

情侶出遊, 團體旅遊
喜歡：員工素質和設施服務
Beds were comfortable, elevators were slow.
於 2024 年 4 月住了 2 晚
Tony Hill 於 2024年5月6日回覆
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

4/10 不太好

marine

於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月26日回覆
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I am glad to learn that ultimately you left our hotel with a positive impression. Please accept my deepest apologies for the issues you experienced and trust that poor service is not typical of our hotel and we always endeavour to do better. I do hope to have the pleasure of welcoming you back for a significantly better experience. Kind regards, Tony Hill, General Manager

10/10 有夠讚

Michael

Very nice stay
於 2024 年 4 月住了 2 晚
Tony Hill, General Manager 於 2024年5月5日回覆
Dear Michael, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 有夠讚

Didier

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent staff and rooms
於 2024 年 4 月住了 2 晚
Tony Hill 於 2024年5月5日回覆
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

4/10 不太好

Arie

喜歡：整潔度和員工素質
於 2024 年 4 月住了 3 晚
Tony Hill General Manager 於 2024年5月4日回覆
Dear Arie, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards,

10/10 有夠讚

Orlando

於 2024 年 4 月住了 2 晚
Onur Can Reception Manager 於 2024年5月22日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 不錯哦

Darren

喜歡：整潔度和員工素質
於 2024 年 4 月住了 2 晚
Tony Hill 於 2024年5月2日回覆
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 有夠讚

Nancy，Seattle

喜歡：整潔度和員工素質
Wonderful hotel. Great staff. Fantastic breakfasts. But only 2 working elevators.
於 2024 年 4 月住了 1 晚
Tony Hill General Manager 於 2024年4月30日回覆
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

6/10 一般般

Julia

家庭旅遊
喜歡：整潔度和員工素質
2 of the 4 elevators were down for upgrade. Had I known that I would have booked a different hotel. The stairs were very out of the way. If you plan to stay there, you might want to check if ALL the elevators are operational as this is a popular hotel and very busy. All dining in the hotel is card only. The hotel is within easy walking distance to Oxford Street as well as Hyde Park.
於 2024 年 4 月住了 6 晚
Tony Hill General Manager 於 2024年4月30日回覆
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

6/10 一般般

cristina

家庭旅遊
喜歡：整潔度和員工素質
Ottima posizione
於 2024 年 4 月住了 3 晚
Tony Hill General Manager 於 2024年4月29日回覆
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us.Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch.Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind Regards,

8/10 不錯哦

Alyson

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super close access to the Marble Arch Tube Stop for the Central Line. Our room was big with space to spread out and also do some work while traveling.
於 2024 年 4 月住了 3 晚
Tony Hill General Manager 於 2024年4月28日回覆
Dear Alyson, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

8/10 不錯哦

Vivian

於 2024 年 4 月住了 4 晚
General Manager,Tony Hill 於 2024年5月16日回覆
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 不錯哦

Marina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location with Oxford Street around the corner and Tube stations nearby. Good value for money, e.g. breakfast included and it was a good breakfast buffet.
於 2024 年 4 月住了 3 晚
Tony Hill 於 2024年4月25日回覆
Dear Marina, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
Great location being just a two minute walk from Marble Arch station and Hyde Park. Hotel is well run and very modern. Just one minor gripe - not enough lifts which can mean long waits. There are stairs, but they are difficult to find often being hidden behind unlabelled brown doors. Would definitely stay there again if I ever needed to.
於 2024 年 4 月住了 3 晚
Tony Hill, General Manager 於 2024年4月23日回覆
Dear David, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

6/10 一般般

Marta R

團體旅遊, 家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
It is well located but too many people in and out creating a jam in the elevators. Only two for guess use and had to wait too long to reach your room.
於 2024 年 4 月住了 2 晚
Tony Hill, General Manager 於 2024年4月23日回覆
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

4/10 不太好

Barbara

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
property and rooms are ok but hotel is huge and there are only 2 small lifts which is ridiculous. takes at least 10 min each time to wait for lift. great location though
於 2024 年 4 月住了 2 晚
Tony Hill General Manager 於 2024年4月22日回覆
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

8/10 不錯哦

Liz

家庭旅遊
Very good check in at an extremely busy time. We were a 3 but only a double bed in the room. Reception soon sorted this out. The room was very clean and free water in the mini bar which was a nice touch. There was only 2 lifts due to maintenance work, we used the stairs the majority of the time but it was a problem for the more infirm people. Breakfast was very good with an excellent choice of food. We would definitely return.
於 2024 年 4 月住了 3 晚
Tony Hill, General Manager 於 2024年4月22日回覆
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,